Retail Systems Associate

PANDORA; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the jewellery industry is seeking a Retail Systems Associate to oversee retail technology systems, ensuring smooth operations and effective vendor management. This role offers a flexible hybrid working environment, competitive salary, and numerous growth opportunities.

Benefits

Career development opportunities

Competitive salary with regular reviews

Performance-based bonus schemes

Early finish at 3 PM every Friday

Private healthcare

Employee discounts and perks

Generous annual leave

Wellness resources

Qualifications

• Intermediate to advanced skills in Microsoft 365 (Excel, PowerPoint, Word, Power BI).
• Experience with POS systems and retail technology solutions.
• Strong analytical skills to interpret complex processes.

Responsibilities

• Oversee daily operation and maintenance of retail systems.
• Lead the implementation of new retail systems and software updates.
• Generate regular reports on system usage and performance metrics.

Skills

Attention to detail

Strong communication skills

Analytical skills

Organisational skills

Problem-solving

Tools

Microsoft 365

POS systems

Retail technology solutions

Job description

Retail Systems Associate

Contract: Permanent

Location: Flexible hybrid working style with three days (Tuesday-Thursday) in the London office

The role

The Retail Systems Associate is responsible for overseeing the implementation, maintenance, and optimisation of retail technology systems to support smooth store operations. This role acts as a liaison between store teams, IT, and external vendors, ensuring the efficient and secure functioning of retail systems such as POS, inventory management, and reporting platforms.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

Systems Management

• Oversee the daily operation and maintenance of all retail systems and databases.
• Ensure all systems are up-to-date, reliable, and functioning efficiently.
• Proactively monitor system performance and promptly resolve issues.
• Support the Retail Standards & Operations Manager on systems integration and maintenance such as POS systems, data insights, and store master data including opening hours.

Project Coordination

• Support store opening/closing/transitions programmes as appropriate.
• Lead the implementation of new retail systems and software updates.
• Collaborate with IT and cross-functional teams to ensure seamless system integration.
• Manage project timelines, resources, and budgets effectively.

Training and Support

• Develop and deliver training sessions for retail staff on system usage.
• Provide ongoing technical support to store teams.
• Create and maintain comprehensive user manuals and documentation.

Data Analysis and Reporting

• Generate regular reports on system usage and performance metrics.
• Analyse operational data to identify trends and areas for improvement.
• Present findings and recommendations to senior leadership.

Process Improvement

• Identify inefficiencies and recommend system enhancements to improve workflows.
• Work with cross-functional teams to implement improvements that enhance customer experience and operational efficiency.
• Stay informed on industry trends and emerging retail technologies.

Vendor Management

• Manage vendor relationships to ensure service quality and cost-effectiveness.
• Build and maintain relationships with external suppliers such as footfall cameras, cash services, gift cards & consumables providers, and other retail analytics platforms.
• Review existing supplier contracts to drive cost-focused strategies and propose new objectives.

Compliance and Security

• Ensure all systems comply with internal policies, regulatory standards, and security protocols.
• Conduct regular system audits to maintain data security and integrity.
• Occasionally visit retail stores to provide on-site support and evaluations.
• Attend industry conferences and training to stay updated on best practices.

The successful candidate

• Attention to detail with a store-focused mentality.
• Ability to build strong relationships with stakeholders.
• Strong communication skills (written, verbal, interpersonal).
• Inquisitive with the ability to understand stakeholder needs related to projects.
• Strong analytical skills to interpret complex processes and identify root causes.
• Proactive in contributing ideas and improvements.
• High organisational and planning skills.
• Resourceful and solution-oriented.
• Self-motivated and results-driven.
• Ability to thrive in a fast-paced, changing environment.
• Effective at prioritising and managing workload.
• Positive, team-oriented attitude.
• Proactive, with a willingness to challenge the status quo.
• Accountable for delivering role-specific results.

Technical/Specific experience

• Intermediate to advanced skills in Microsoft 365 (Excel, PowerPoint, Word, Power BI).
• Experience with POS systems and retail technology solutions.
• Knowledge of inventory management and supply chain logistics.
• Familiarity with compliance and regulatory software for retail.

Craft Your Future with Pandora: A Career Built Around You

We believe in empowering you to shape your own path and craft your own incredible career journey.

What We Offer

• Career development, mentorship, and growth opportunities.
• Competitive salary with regular reviews.
• Performance-based bonus schemes.
• Hybrid working with three office days and two WFH days.
• Early finish at 3 PM every Friday.
• Private healthcare.
• Employee discounts and perks, including 55% off Pandora products.
• Generous annual leave and flexible options.
• Wellness resources and Employee Assistance Programme.
• Recognition and celebration of achievements.

Join Pandora to build a fulfilling, growth-oriented career. Your future awaits—craft the incredible with us!

Please note: due to high application volume, only online applications will be considered. If you need reasonable adjustments during the interview process, inform us promptly.