Senior Product Manager - SaaS

Fresha; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

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Role overview

Join Fresha as a Senior Product Manager, reporting directly to the Head of Product, and play a pivotal role in driving innovation and growth. You'll lead the strategy and roadmap for key sales features like memberships, taxes, and checkout flows, collaborating with executives and cross-functional teams to deliver impactful, high-quality solutions. With 5+ years of product management experience in fintech or POS systems, this is your chance to shape the future of sales workflows at a fast-growing, global company.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, the team works from our dog-friendly office four days per week, with the flexibility to work remotely on Wednesdays. This role will be based in our London office, 2 min from Old St.

What You Will Be Doing

• Partnering with internal stakeholders, including executives and cross-functional teams, to align product strategies with Fresha's overarching goals.
• Communicating the product vision, roadmap, and results to stakeholders, fostering transparency and building strong relationships across teams.
• Conducting market and user research to become the in-house expert on trends and best practices in sales workflows and point-of-sale (POS) systems.
• Developing a comprehensive, innovative product strategy for the 'Sales' domain, aligning it with Fresha's business objectives and partner needs.
• Driving the product roadmap, prioritising features across sales-related functionalities such as memberships, taxes, client invoicing, checkout flows, payment milestones, refunds, and discounts.
• Leading end-to-end product development for your domain, from ideation to launch, ensuring timely delivery and exceptional quality.
• Collaborating closely with engineering, design, marketing, and operations to define product requirements and specifications, with a particular focus on optimising the checkout flow, managing sales activity and lifecycle, compliance with POS local regulations, and enhancing features like memberships, client invoicing, and payment flexibility.
• Monitoring and optimising key performance metrics such as sales efficiency, user satisfaction, and revenue impact.

What we are looking for

• Experience: 5+ years of product management experience, preferably in a scale-up B2B SaaS company within fintech, POS systems, or related industries.
• Data-Driven: Strong analytical skills, with the ability to leverage data and insights to shape product strategies and roadmap decisions.
• Communication: Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.
• Customer-Centric: Passion for understanding customer needs and delivering seamless, intuitive user experiences.
• Entrepreneurial: Ability to thrive in a fast-paced, dynamic scaleup environment with a hands-on approach to problem-solving.
• Team Player: Comfortable rolling up your sleeves to assist teams and solve challenges collaboratively.
• Domain Expertise: Proven track record of leading and delivering complex software products and features in sales or checkout workflows, including areas like taxes, client invoicing, or POS compliance.
• Agile Practitioner: Experience working in an agile development environment with iterative and customer-focused methodologies.

This is an exciting opportunity to shape the sales workflows at Fresha, delivering innovative solutions that drive business growth and improve the experience for partners and their clients.

Interview Process

• Screening Call: A 30-minute video call with a member of the Talent Team.
• First Stage: A 45-60-minute video call with the Hiring Manager to discuss your experience and the role in detail.
• Second Stage: A 90-minute in-person presentation with the Hiring Team to showcase your skills and approach to problem-solving.

We aim to complete the interview process and provide feedback within two weeks. Every application is reviewed manually by our Talent Team. While we strive to assess applications within 7 days, the high volume of interest from talented candidates may occasionally extend this timeline.

About Fresha

Fresha is the world's leading marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 110,000 businesses and 450,000 professionals using the platform, Fresha has processed more than 1 billion appointments to date.

Headquartered in London, UK, Fresha operates across 12 global offices spanning North America, EMEA, and APAC. Fresha enables consumers to discover, book, and pay for beauty and wellness appointments with local businesses via its marketplace. For beauty and wellness professionals, Fresha provides an all-in-one, subscription-free platform for managing their operations, offering intuitive software and financial technology solutions.

The Fresha ecosystem equips businesses with everything they need to thrive, including tools for appointment scheduling, point-of-sale, client management, marketing automation, loyalty programs, product inventory, and team management. Through its consumer marketplace, Fresha unlocks new revenue opportunities for partner businesses by leveraging the power of online bookings and automated marketing. Advanced integrations with platforms like Instagram, Facebook, and Google further amplify its reach, helping businesses connect with new customers and grow their revenue.