Retail Team Leader - London Colney

DCK Group; London Colney; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in fashion jewellery is seeking a Retail Team Leader/Supervisor to join their dynamic team. This role offers flexible working hours, with no weekend shifts, allowing you to manage your schedule effectively. As a key player, you will provide hands-on merchandising expertise and line management support to a team of retail associates. The ideal candidate will possess supervisory experience in retail, excellent interpersonal skills, and a passion for customer service. This is a fantastic opportunity to work in a vibrant environment, representing well-known brands and making a significant impact on sales and customer satisfaction.

Benefits

Competitive rates of pay

Free jewellery - up to £55 per month

Flexible working hours

No weekend working

Qualifications

• Must have supervisory experience in a retail setting.
• Confident and positive with good interpersonal skills.

Responsibilities

• Provide line management support to retail associates.
• Ensure excellent product presentation and visual merchandising.

Skills

Supervisory experience

Interpersonal skills

Customer service

Teamwork

Problem-solving

Tools

Mobile scheduling system

Mobile software and Apps

Job description

Role Title – Retail Team Leader/Supervisor - 35 hours per week - £12.64 per hour

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Next and many more!

Our Retail Supervisors are key to our business, providing face to face contact and hands-on merchandising expertise in the stores that we work with, and line management responsibility to our team of retail associates. In return we provide:

* Competitive rates of pay

* Free jewellery - up to £55 per month!

* Flexible working hours – you work the hours anytime during the day which suits you

* No weekend working

This will be on a 35 hour contract per week, Monday to Friday. Pay rate is £12.64 per hour.

Location: You will cover the zone of London Colney

Being tech savvy is desirable as we use quite a few apps to make working here as smooth as possible.

Job role

• You will need to be host and customer-focused, with a friendly, polite, professional and positive attitude – an ambassador for our brands.

• Consistently deliver excellent product presentation and visual merchandising standards in order to optimise sales.

• Provide line management support to your team of retail associates, providing zone escalation support and ad-hoc expertise when required.

• Follow all operational processes and policies, ensuring an efficient and safe working environment.

• Your appointments will be planned for you using our industry-leading scheduling system which you will access on your mobile phone.

The experience we are looking for:

• Supervisory experience in a retail setting is a must – you need to love working in a team and enjoy building productive professional relationships.

• Confident & positive with good interpersonal skills.

• Happy to work unsupervised, following written & visual instructions.

• Has a great standard of personal presentation as an ambassador for our brands.

• Able to travel efficiently to all locations in the zone using your own vehicle. You must be a driver to be able to fulfil the needs of this role, so please only apply if you have a full valid driving licence and access to your own vehicle.

• Access to a device with the operating system of either Android 8.1 or later OR Apple IOS 13.4 or later.

• Confident with the use of Mobile software and Apps.

Please send an updated CV to be considered!