Reception Manager

Albion Hotel; Freshwater Bay; On-site; GBP 31,000 - 36,000; Full time

Job summary

The Albion Hotel is seeking a Reception Manager to oversee the front desk operations in a modern hotel with stunning views of Freshwater Bay. The ideal candidate will have prior hotel reception experience, strong customer service skills, and a proactive attitude. This full-time position offers a competitive salary of £31,000 per annum, along with various benefits including training, career progression opportunities, and live-in accommodation assistance.

Benefits

Annual leave of 28 days

Company pension scheme

Employee assistance program

Refer a friend scheme

Uniform provided

Paid day off on your birthday

Loyalty bonus

Live-in accommodation available

Remote health and wellness support

Free parking

Qualifications

• Previous experience in hotel reception is essential.
• Knowledge of reservations, rates, and revenue management.
• Positive attitude and proactive in guest experience.

Responsibilities

• Welcoming guests and checking their details against bookings.
• Managing a team of receptionists.
• Completing administrative tasks and responding to guest requests.

Skills

Customer service

Time management

Organisational skills

IT skills

Tools

Zonal

Mews

Resdiary

Revinate

Job description

Job description

Reception Manager

Situated at the edge of the sea and overlooking Freshwater Bay, the brand new and tastefully refurbished Albion Hotel offers some of the best views the Isle of Wight has to offer.

Air Conditioned throughout, with 40 bedrooms, a new bar and 100 seat restaurant, the new Albion is a modern hotel with an incredible 300-year heritage. We serve top quality food, wine and cocktails with attention to detail for our customers effortless enjoyment in relaxed and beautiful surroundings.

We offer support, training, and development as well as an exciting reward scheme to show our appreciation to our best performing employees.

We are currently looking for a Reception Manager to join the team here at The Albion Hotel.

The ideal candidate:

•Previous experience in Reception of a hotel is essential.

•Experience with Zonal, Mews, Resdiary and Revinate are desirable.

•Strong time management skills.

•Excellent customer service skills.

•Excellent organisational skills and a positive and proactive attitude.

•Good knowledge of reservations, rates and revenue management.

•Good IT skills.

•Knowledge of the local area will be advantageous.

•Will have a positive attitude, friendly and genuine manners. Will be proactive in creating and preparing for the ultimate guest experience.

•Be able to work under pressure.

•Be responsible and dependable.

•Have the natural desire to go the extra mile.

Some of the responsibilities of the Reception Manager include:

•Welcoming guests and checking their details against their bookings

•Allocating guests their rooms and providing keys

•Answering phones from prospective customers and guests, taking messages, and delivering them

•Completing administrative tasks such as filing and photocopying

•Responding to requests for help and information

•Preparing room bills and ensuring prompt payments.

•Checking guests out, taking payments and returning deposits

•Managing a team of Receptionists

We offer a sensible shift pattern, across a 48-hour working week from Monday to Sunday with two days off and a salary of £31,000 per annum plus Service Charge and Gratuities.

•48 Hours per week

•Any 5 days out of 7 from 07:30 to 19:30

•Shifts are as necessary to support with business requirements

•Full training provided

•Annual leave April - March 28 days per calendar year which increases with service

•Remote health and wellness support

•On site, personal locker.

•Company pension scheme supplied by NEST

•Employee assistance program with counselling and life advice support

•Family leave options - Maternal, Paternal and Bereavement

•Training, development, and progression opportunities

•Refer a friend scheme, Refer a friend and receive up to £500

•Fantastic career progression opportunity

•Uniform provided.

•28 days holiday per annum

•A paid day off on your birthday

•RELOCATION ASSISSTANCE: Live-In accommodation available in close proximity to the hotel.

Job Types: Full-time, Permanent

Pay: £31,000.00 per year plus Service Charge and Gratuities.

Additional pay:

•Loyalty bonus

•Tips

Benefits:

•Free parking

Language:

•English (required)

Work Location: In person