IV & Wellness Nurse - Biowell Health London Battersea Power Station

BIOWELL HEALTH are recruiting an IV & Wellness Nurse

JOB TITLE: IV & Wellness Nurse

REPORTING TO: General Manager

RESPONSIBLE FOR: IV and Blood Testing Services

MAIN PURPOSE: To deliver exceptional customer service and be responsible for IV and wellness delivery on site.

SALARY: £42K

HOURS: 40 hours per week (Sunday closed)

LOCATION: London Battersea Power Station

MAIN DUTIES & RESPONSIBILITIES

1. Administer IV Drip Therapy and Intramuscular Injections offering the full menu as defined by company offerings.
2. Educate customers on the benefits of IV & IM and the ingredients contained.
3. Take blood samples and manage blood marker testing process, delivering customer analysis and advice to support health & wellness plans.
4. Facilitate other core services including Hyperbaric Oxygen Therapy (HBOT), Intermittent hypoxic–hyperoxic training (IHHT), Cryotherapy, Photobiomodulation Therapy (Red Light Therapy) & Compression Therapy.
5. Inventory & supply management.
6. Promote membership and other services.
7. Work with and inspire all team members to meet and exceed expectations whilst delivering exceptional customer service.
8. Support the company in delivery of company vision and strategy.
9. Work with the local Biowell ecosystem including website, app and booking systems.
10. Develop and maintain market knowledge and training to deliver services reflective of market demands and legislation.
11. Communicate pro-actively and professionally at all times ensuring customers, employees and owners have knowledge as is required.

SPECIFIC DUTIES

People

1. To be an excellent team member being motivated whilst supporting all colleagues to maximise productivity and deliver goals and expectations.
2. Be flexible and have an empathetic approach to scheduling and business demands.
3. To support the company culture and enable a fun working environment.

Customer

1. Deliver the very best customer experiences, supporting customer retention and NPS (Net Promoter Scores) targets.
2. Be passionate and professional with all customer dealings.
3. Support customer objectives and flex approach to every individual.

Clinical & Medical Operations

1. Assess patient's holistic needs and plan appropriate treatment plans to maximise results.
2. Adhere to all professional standards and legislation regarding the services provided.
3. Maintain exceptional standards of cleanliness and clinical delivery.
4. Ensure all required documentation is completed and recorded.
5. Receive training and meet required standards following.

General Operations

1. To deliver all operational standards and focusing on continuous improvement and operational excellence.
2. Continually seek ways to maximise profitability and deliver operational efficiencies.
3. Ensure adherence to the highest health and safety and company standards.
4. Manage, where required, outsourced service suppliers and partners.
5. Operate excellent inventory management.
6. Ensure all customer service challenges are dealt with expediently and to positive conclusions.
7. Be flexible with personal schedule to meet business needs and manage resources to meet business demand.
8. Maintain all premises to have a clean and attractive environment for customers and employees, ensuring security protocols are adhered to.

Sales & Marketing

1. Optimise revenue and promote services and memberships.
2. Support business performance targets and upsell wherever possible.
3. Communicate creatively and regularly with current and future customers. Support social media channels whilst adhering to brand standards.

Brand

1. Promote the company internally and externally, building relationship with key stakeholders and partners.
2. Support and align with company vision and missions, supporting brand and company strategies.
3. Live the company values and promote brand standards as an ambassador.
4. Drive service excellence across the business including brand integrity and brand standards.

Risk & Legislation

1. Ensure compliance with all legislation relevant to business operations.
2. Minimise risks and resolve all problems expediently and without further risk.
3. Prioritise customer and employee safety at all times.

Maintain all equipment in line with manufacturer guidelines and service schedules.

PERSON SPECIFICATION

1. Honest with a strong moral compass and business integrity.
2. Passion for health & well-being with a demonstrable personal approach to healthy living.
3. Customer centric with the ability to communicate to all demographics.
4. To have commitment, determination, enthusiasm and the ability to cope well under pressure.
5. Confident and persuasive presentation and verbal communication skills, with ability to influence.
6. The ability to inspire and motivate teams and customers alike.
7. Commercially aware being a natural salesperson with a mindset to capitalise on opportunities.
8. Through empowerment, to be able to work pro-actively and on own initiative to drive performance in all areas.
9. Driven with the desire to develop and grow personally and professionally.
10. Emotionally intelligent with strong empathy.
11. Commercially astute, forward thinker that brings added value to the team, with innovative ideas that could further enhance the businesses’ commercial opportunities.
12. Fun and out-going – thrives in supporting others.
13. Comfortable with managing multiple workloads and morphing priorities.

REQUIRED SKILLS

1. Highly skilled at intravenous cannulation, IV-line management and general phlebotomy.
2. Team centric with the ability to lead by example.
3. Entrepreneurial approach to business.
4. Excellent interpersonal skills with a strong level of written and verbal communication.
5. Tech-savvy with the ability to work with a variety of software platforms and social media.

QUALIFICATIONS & EXPERIENCE

1. Diploma or 1^st level degree in nursing or equivalent.
2. Current NMC Registration.
3. Minimum of two years nursing experience.
4. Proven experience in consultation and clinical assessment.

REMUNERATION & BENEFITS

1. Competitive annual salary.
2. Generous package including:

• Private medical care.
• Pension scheme.
• Bonus opportunity.
• 20 days holiday (plus bank holidays) increasing with length of service.
• Birthday day off.
• Personal training & development budget.
• Complementary core therapies as provided by Biowell Health.
• Employee benefits scheme including discounted gym membership.
• Fun, wellness-centred work environment.