Help Desk Engineer

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic Managed Service Provider team as an IT Helpdesk Engineer, providing technical support to various clients. You'll troubleshoot IT issues, ensure SLAs are met, and deliver exceptional customer service in a fast-paced environment.

Benefits

Annual discretionary performance bonus

Day off on your birthday

Work socials

Health Care Plan - includes half price gym membership

Qualifications

• Previous experience in IT helpdesk or IT support role essential.
• Basic networking knowledge (Wi-Fi, VPNs, firewalls) is essential.

Responsibilities

• Provide telephone, remote, and desk-side support for Windows and macOS.
• Troubleshoot issues related to Microsoft 365, VoIP, and networking.
• Log and manage IT support tickets, ensuring timely resolution.

Skills

Troubleshooting

Communication

Tools

Microsoft 365

VoIP

Windows Server

Windows

macOS

Job description

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Join a dynamic Managed Service Provider (MSP) team as an IT Helpdesk Engineer, where you'll play a key role in providing technical support to a diverse range of clients. You'll be responsible for diagnosing and resolving IT issues, ensuring SLAs are met, and delivering exceptional customer service. This role is ideal for someone who thrives in a fast-paced environment, has strong troubleshooting skills, and enjoys working with a variety of technologies.

Key Responsibilities:

Provide telephone, remote, and desk-side support for Windows and macOS environments.

Troubleshoot and resolve issues related to Microsoft 365, VoIP, Windows Server administration, and networking.

Accurately log and manage IT support tickets, ensuring timely resolution.

Communicate clearly and effectively with clients to diagnose and resolve technical issues.

Assist with basic cybersecurity best practices and security-related issues.

Attend regular training and development sessions to stay updated with industry trends.

What You’ll Bring:

Previous experience in an IT helpdesk or IT support role is essential.

Experience in a Managed Service Provider (MSP) environment (preferred but not essential).

Strong troubleshooting skills across Microsoft 365, VoIP, Windows Server administration, and Windows/macOS environments.

Basic networking knowledge (Wi-Fi, VPNs, firewalls, and general troubleshooting) is essential.

Excellent communication and customer service skills.

Ability to troubleshoot and resolve hardware, software, and network issues.

Awareness of cybersecurity best practices and data protection.

What You Get in Return:

Annual discretionary performance bonus (individual and company-related).

Day off on your birthday.

Work socials

Health Care Plan - includes half price gym membership