Head of Operations

Guildmore Limited; London; On-site; GBP 50,000 - 70,000; Full time

Job description

We are currently on the lookout for a highly experienced Head of Operations to join our Facades & Cladding Unit!

The HOO will be fully responsible for overseeing all aspects of project management, from planning and budgeting to execution and delivery on all projects. Working closely with the Facades and Cladding Director to ensure each project is programmed and delivered to the highest standards, overseeing procurement, quality, budget control, and client management.

Primary and General Responsibilities

1. Ensure that the company's overall goals, objectives, and mission are carried out through daily operations and customer interactions.
2. Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
3. Manage the procurement processes and coordinate material and resources allocation.
4. Comprehensive management of programmes from initiation to completion.
5. Collaborate closely with Commercial and Procurement teams.
6. Measure and manage client satisfaction.
7. Facilitate weekly operations meetings.
8. Hold / oversee client and subcontractor meetings as necessary.
9. Chair and manage procurement and design team meetings as necessary.
10. Ensure all operations are conducted in an appropriate, cost-effective manner.
11. Enhance operational management systems, processes, and best practices.
12. Ensure organisational processes remain legally compliant.
13. Formulate strategic and operational objectives.
14. Analyse financial data and utilise it to enhance profitability.
15. Manage budgets and forecasts.
16. Ensure THE QC/QA process and implementation is of a high standard.
17. Ensure all health and safety is implemented on site and of a high standard.
18. Ensure all CVR'S for each project are understood and adhered to.
19. Prepare a monthly board report.
20. Assist the tendering estimating department operationally.

Requirements and Skill Set

1. Previous experience working for a specialist façade/building envelope contractor in the UK, demonstrating technical competency and a proven track record in overseeing multiple façade packages from Pre-Construction through to delivery on flagship projects.
2. Ability to manage various site locations, primarily in London, with occasional meetings at the Head Office in Bromley.
3. Successful track record in delivering projects ranging from £5m to £30m in value.
4. Strong collaboration skills and the ability to work closely with executives to develop long-term plans aimed at enhancing productivity and success for the company.
5. Proven work experience as an Operations Manager/Director or in a similar role, with an understanding of principal contractor duties.
6. Experience in budgeting and forecasting.
7. Familiarity with business and financial principles.
8. Oversight of design and collaboration with the design manager.
9. Chairing regular façade progress meetings covering safety, quality, resources, program, site coordination, and interface works.

In return, we provide a competitive salary and benefits package. Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units—Construction, Facades & Cladding, Planned Works, and Land Development—we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore.