Technical Support Engineer (SQL)

3ds; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in life sciences is seeking a Customer Support Technical Support Engineer to manage technical issues and work closely with engineering teams. The role involves diagnosing problems, developing SQL scripts, and ensuring customer satisfaction. Join a dynamic team focused on innovation and customer service.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Generous Pension

25+ Paid Holidays

Qualifications

• Advanced experience with SQL and SQL Server.
• Intermediate experience with C#, Visual Studio, and ASP.NET.

Responsibilities

• Manage work requests and resolve customer problems.
• Develop diagnostic SQL scripts to resolve issues.
• Participate in weekend on-call rotation for critical issues.

Skills

SQL

C#

Analytical Skills

Customer Focus

Education

Bachelor's degree in Computer Science

Tools

Visual Studio

ASP.NET

MySQL

PostgreSQL

Job description

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate evidence and insights to assist pharmaceutical, biotech, medical device, diagnostics companies, and academic researchers in accelerating value, minimizing risk, and optimizing outcomes. With over one million registered users across 2,000+ customers and partners, Medidata provides the world's most trusted platform for clinical development, commercial, and real-world data. Known for technological innovations, Medidata has supported over 30,000 clinical trials involving 9 million study participants. The company is headquartered in New York City with offices worldwide. Discover more at www.medidata.com and follow us on LinkedIn, Instagram, and X.

About the Team:

The Customer Support Technical Support Engineer is a technical expert acting as the primary contact between first/second line support and core engineering teams. You will handle work requests, both internal and external, that are routed for diagnosis and implementation, while updating customers. You will also identify application defects, test, and document them for the engineering teams to resolve.

Responsibilities:

1. Manage work requests regarding issues, bugs, or customer problems, taking ownership through to resolution.
2. Develop diagnostic and corrective SQL scripts to resolve customer issues or identify necessary patches.
3. Reproduce technical problems, diagnose causes, identify solutions, and communicate updates to clients.
4. Differentiate between application database, OS, network, and hardware issues, and own resolution processes.
5. Analyze processes and recommend improvements, including maintaining the knowledge base.
6. Participate in weekend on-call rotations for critical issues.
7. Present complex technical information to non-technical audiences.
8. Collaborate with other teams to ensure application effectiveness and compliance with regulations.

Qualifications:

• Training and experience with SQL Server and advanced SQL (e.g., MySQL, PostgreSQL, MSSQL).
• Intermediate experience with C#, Visual Studio, ASP.NET; basic knowledge of Ruby, Java, HTML.
• Analytical, organized, capable of managing multiple objectives independently and under deadlines.
• Proven ability to work independently and as part of a team.
• Desire to become a technical reference within the team and advise on complex scenarios.
• Customer-focused with the ability to quickly understand and define customer needs.
• Bachelor's degree in Computer Science, Information Systems, Life Sciences, or equivalent experience.

Base pay is part of Medidata's Total Rewards, with eligibility for commissions. Benefits include medical, dental, life, disability insurance, a pension, and 25+ paid holidays annually.

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Inclusion Statement

As a leader in sustainable technology and innovation, Dassault Systèmes strives to build inclusive and diverse teams worldwide. We value our employees as our greatest asset and aim to foster an environment where everyone feels empowered and a sense of belonging. We are committed to creating opportunities for all to participate fully in our evolving workforce.