Rental Coordinator

Crown Equipment Southeast Asia; South Kesteven; On-site; GBP 25,000 - 35,000; Full time

Job description

About Crown Lift Trucks Ltd

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.

Our brand promise is:

“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.

Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

Job Description

Responsible for the administration of the short-term rental fleet which incorporates dealing with rental enquiries from customers and sales team, locating and selecting suitable trucks, raising rental agreements, daily invoicing and credits, using Baan software to process orders and maintain fleet status, and using other reporting methods to provide information to monitor UK rental KPIs.

To focus on the day-to-day administration of the Short-Term Rental Fleet. You will have the ability to work independently and as part of a team, hold good communication skills, work to a high standard, and be able to work to timescales as required.

• Answering the telephone and dealing with customer/sales force enquiries.
• Locate and select suitable trucks to meet customer requirements.
• Ensure successful interaction with other departments to ensure trucks are prepared and available for transportation in line with agreed customer expectations.
• Ensure all activities are logged and recorded on our rental management software.
• Raising contracts and invoices on a daily basis.
• Dealing with customer and/or sales force queries.
• Expanding service provided to customers by identifying new revenue streams and liaising with the Sales team.
• Dealing with invoice and customer queries in relation to current and/or terminated agreements.
• Ensuring customer returns are dealt with promptly and any damages are invoiced.
• Carry out regular stock takes as required and ensure all equipment is labelled and booked in accordingly.
• Monitor and control rental fleet maintenance.
• Carry out other duties which may or may not be related to the job, as reasonably requested by management.

Person Specification

Essential Skills:	Excellent customer service and administration skills. Good working knowledge of Microsoft Office packages. Ability to work on their own initiative. Organised team player who can work under pressure in order to meet day-to-day demands of the position. High numeracy and accuracy skills. Attention to detail.
Desirable Skills:	Experience in a similar role would be beneficial. Fork lift truck licence.

Vacancy Details

Hours of Work:	Monday to Thursday – 08:00am to 4:30pm (with 1 hour unpaid for lunch) Friday – 08:00am to 4:00pm (with 1 hour unpaid for lunch)
Salary:	Dependent on experience
Holidays:	25 days holiday.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we offer our employees various social benefits including but not limited to:

• Company pension plan.
• 25 days annual leave plus bank holidays.
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Employee assistance programme.