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Customer Services & Repairs Admin

TN United Kingdom

Greater London

On-site

GBP 20,000 - 30,000

Full time

30+ days ago

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An established industry player in luxury fashion is seeking a Customer Services Advisor to join their dynamic team. This role focuses on delivering exceptional customer experiences and managing repairs admin, ensuring every customer interaction is a potential sales opportunity. With a commitment to training and development, you will be part of a growing team that values passion and determination. If you thrive in a fast-paced environment and are eager to make a difference, this is the perfect opportunity for you to shine in the world of luxury customer service.

Comprehensive training and induction

Constant training, coaching, and mentoring

Passion for customer service and exceeding expectations.
Ability to work towards sales and satisfaction targets.

Act as a Brand Ambassador ensuring excellent customer interactions.
Support co-workers and resolve customer issues effectively.

Customer Service

Communication Skills

Problem-Solving

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Client:

Aspinal of London

Location:

Fernhurst, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1d695f6e806c

Job Views:

Posted:

14.03.2025

Expiry Date:

28.04.2025

Job Description:

Luxury fashion lifestyle brand, Aspinal of London, is hiring for our customer services team in Fernhurst with a key focus on repairs admin. At Aspinal, we do things differently. We believe in creating the most amazing experiences for both our customers and our team members. We are growing at an incredible rate, and we are looking for passionate and determined people to join us on the journey.

Requirements

As a Customer Services Advisor, you are much more than the first point of customer contact for Aspinal of London's various sales channels: you are our Brand Ambassador, responsible for ensuring that every interaction on our virtual sales floors exceeds our customers' expectations. Working to team sales and satisfaction targets, you will ensure that you leverage every customer interaction into a potential sales opportunity, but most crucially own the customer experience from order through to delivery and aftercare. As a team player, you will support your Customer Service co-workers, provide excellent customer service and resolve issues on a daily basis, and lead by example during every customer interaction. This role will also have a particular focus on repairs admin and providing full support through the customer journey.

Benefits