Desk Assistant - Graduate Junction

American Campus Communities; Cambridge; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company is seeking a Desk Assistant to enhance community living at Graduate Junction in Cambridge. This part-time role involves maintaining safety standards, assisting students, and performing administrative tasks. Ideal candidates will have a high school diploma and customer service experience.

Qualifications

• Customer service experience is required.
• High School diploma or equivalent, with relevant experience preferred.

Responsibilities

• Assist in identifying and reporting maintenance and safety issues.
• Welcome and orient new residents, helping locate rooms and facilities.
• Support staff during check-in and check-out processes.

Skills

Customer Service

Education

High School diploma

Job description

Desk Assistant - Graduate Junction

Department: Property Admin

Employment Type: Part Time

Location: Graduate Junction - Cambridge, MA

Reporting To: Resident Experience Manager

Description

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three key areas that ensure the smooth operation of the front desk:

Essential Duties and Responsibilities

1. Maintain Community Standards and Safety:

• Assist in identifying and reporting maintenance and safety issues.
• Help manage fire and emergency situations, notifying professional staff when possible.
• Know the location and operation of fire safety equipment.
• Perform security checks during shifts.
• Know emergency contact numbers.
• Supervise student conduct and noise levels, and notify On-Call staff as needed.
• Communicate policies and regulations effectively.
• Help maintain quiet hours.

Assist Students and Provide Customer Service:

• Welcome and orient new residents, helping locate rooms and facilities.
• Provide information about campus services.
• Follow proper procedures for equipment issuance and return.
• Assist guests with contacting residents and ensure visitor procedures are followed.

Perform Administrative Tasks:

• Support staff during check-in and check-out processes.
• Keep administrative logs as required.
• Complete other tasks assigned by management.
• Be punctual for scheduled shifts.

American Campus Communities Culture Commitments

• Foster a culture of inclusion, diversity, and equality, with active participation from all staff.
• Promote pride in the community through shared responsibilities, including maintaining cleanliness.
• Represent American Campus positively in all interactions.
• Be aware that activities may be recorded for quality or training purposes, in accordance with policies.

Skills, Knowledge, and Expertise

• High School diploma or equivalent, with relevant experience preferred.
• Customer service experience is required.