Mortgage Administrator - North East London

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the finance sector is seeking an experienced Mortgage Administrator to join their expanding team in London. The ideal candidate will have a strong background in the mortgage industry, a positive attitude, and a commitment to providing exceptional customer service. This role offers flexible working options after a successful probationary period and includes benefits such as a pension and competitive holiday entitlement.

Benefits

Pension

Competitive Holiday Entitlement

HR & Well Being Services

Company Events

Mentoring & Coaching

Qualifications

• At least one year of experience in the mortgage industry.
• Meticulous with a keen eye for detail.
• Positive and enthusiastic attitude.

Responsibilities

• Dealing with incoming calls, emails, and voicemails.
• Liaising with solicitors, lenders, and brokers to progress mortgage applications.
• Keeping clients updated on the status of their applications.

Skills

Attention to detail

Problem solving

Customer service

Time management

Computer literacy

Tools

Microsoft Office

Job description

Our client is expanding their team and looking for an experienced Mortgage Administrator to join them in the Ilford area with flexible working options. This role is with an independent company dedicated to providing outstanding customer service, and they seek a motivated individual who shares their commitment to excellence.

Working hours:

1. Monday to Friday
2. 9:00 – 17:00
3. Possibility of flexible remote working after a successful probationary period

Benefits for the successful Mortgage Administrator:

1. Pension
2. Competitive Holiday Entitlement
3. HR & Well Being Services
4. Company Events
5. Mentoring & Coaching

Mortgage Administrator requirements:

1. Experience in the mortgage industry is essential
2. Meticulous with a keen eye for detail
3. Positive & enthusiastic attitude with the ability to prioritise customer needs
4. Ability to work under pressure and problem solve, independently and in a team
5. Computer literate and familiar with Microsoft Office
6. Well organised with excellent time management

Key duties of the Mortgage Administrator will include but are not limited to:

1. Handling incoming calls, emails, post, and voicemails
2. Responding to non-advisory queries professionally and promptly
3. Liaising with solicitors, lenders, estate agents, and brokers to progress mortgage applications efficiently
4. Updating customer service database accurately and ensuring all information is current
5. Keeping clients and associated parties informed about application statuses
6. Inputting cases into the system with accuracy and ensuring all documents are received in line with compliance policies
7. Processing mortgage and insurance applications accurately and preparing suitability reports for clients