Digital Support Assistant Apprentice

QA Limited; Glasgow; On-site; GBP 20,000; Full time

Job summary

Join a fast-growing Solar & Renewable Sales business as a Digital Support Apprentice! This exciting role involves providing first-line support, confirming solar orders, and becoming an expert in our CRM system. You'll collaborate with the sales team, manage data, and assist with customer certifications. If you're organized, self-motivated, and eager to learn, this is the perfect opportunity to kickstart your career while gaining valuable experience and a nationally recognized qualification. Apply now and be part of a dynamic team that celebrates success together!

Benefits

Further training opportunities

Growth and development prospects

Team events and celebrations

Qualifications

• Experience with CRM systems is beneficial but not essential.
• Proficiency in Microsoft Excel is highly valued.

Responsibilities

• Provide 1st line support to office and customers.
• Confirm solar orders and follow up as needed.
• Report data and sales to the Office Manager using Excel.

Skills

Organisational Skills

Verbal Communication

Written Communication

Data Management

Self-Motivation

Proficiency in Microsoft Office

Attention to Detail

Education

Experience with CRM Systems

Experience with Microsoft Excel

Tools

Zoho (CRM System)

Microsoft Excel

Job description

Employer description:
Carbon Energy Savings is a fast-growing Solar & Renewable Sales business based in Drumchapel. Established for a couple of years, we are expanding rapidly and building a motivated team from diverse backgrounds. We work hard and celebrate success with weekly, quarterly, and annual events.

The Role:
We are looking for a highly driven, experienced & organised Digital Support Apprentice to join our growing team.

The role involves:

• Providing 1st line support to the office and customers.
• Confirming solar orders with clients via telephone and following up as needed.
• Becoming an expert in Zoho (CRM system) for logging client information and jobs.
• Collaborating with the sales team to create quotations on our app and CRM.
• Regularly reporting data and sales to the Office Manager using MS Excel.
• Assisting with handover documents and customer certifications.
• Liaising with FCA and certification bodies such as IAA, EPVS, and HIES.

Desirable skills:

• Strong organisational skills.
• Excellent verbal and written communication.
• High attention to detail.
• Experience in data management and input.
• Ability to work independently and stay self-motivated.
• Ability to work well under pressure.
• Proficiency in Microsoft Office, particularly Excel.

Personal qualities:

• Upbeat and positive attitude.
• Strong work ethic and dedication to learning.
• Willingness to take initiative.

Desired qualifications:

• Experience with Microsoft Excel and CRM systems is beneficial, but not essential.

Working week: 35hrs a week.

Salary: £20,000 per annum.

Benefits:

• Opportunity for further training within the role
• Opportunity to grow and develop with a rapidly expanding company
• Weekly, quarterly and annual events with team and external

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!