Retail Customer Service - Weekends & Evenings

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading company as a Retail Customer Service Manager, where you'll deliver exceptional customer service in a dynamic betting environment. You'll handle transactions, promote safer gambling, and ensure a positive experience for customers. This role offers flexible working patterns and various benefits, including development opportunities and retail discounts.

Benefits

Optional overtime

Pension scheme and ShareSave

Retail discounts through Entain Deals

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 or over.
• Passion for customer service.
• Ability to work independently and in a team.

Responsibilities

• Deliver outstanding customer service.
• Promote safer gambling practices.
• Handle customer complaints empathetically.

Skills

Effective communication skills

Self-motivated

Proactive

Calm handling of challenging situations

Job description

Social network you want to login/join with:

Client:

Entain

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8242e7923eaa

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Join Entain as a Retail Customer Service Manager

Are you passionate about sports and customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager at Ladbrokes & Coral betting shops, you will deliver excellent customer service and uphold high standards daily. You will be part of a team serving customers, encouraging repeat business, and contributing to a winning team environment.

Responsibilities include:

• Deliver outstanding customer service
• Promote safer gambling practices
• Take bets on various sports and events
• Process transactions, including cash handling
• Demonstrate products and betting terminals
• Handle customer complaints empathetically
• Achieve targets and maintain shop standards
• Open or close the shop as needed

Working patterns:

Availability from Monday to Friday 5pm - 10pm, and Saturday and Sunday 8am - 10pm, including weekends and bank holidays. Rota varies weekly, with shifts including opening, closing, and evening shifts. As a key holder, you will be responsible for opening and closing the shop. Rota is provided at least four weeks in advance to support work-life balance.

Qualifications:

• Must be 18 or over
• Passion for customer service
• Effective communication skills
• Self-motivated and proactive
• Ability to work independently and in a team
• Calm and professional handling of challenging situations

Additional benefits include:

• Optional overtime
• Pension scheme and ShareSave
• Retail discounts through Entain Deals
• Healthcare and wellbeing support
• Development opportunities

We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and respected. For any accommodations during recruitment, please contact us.