House Manager FTC

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 17,000 - 22,000; Part time

Job summary

A leading retirement living provider is seeking a House Manager for their Clothier Manor in Gosforth. The role focuses on enhancing Homeowners' quality of life through excellent customer service, event coordination, and facilities management. Flexible hours and a supportive work environment are offered.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service-oriented position.
• Good computer literacy, including Microsoft Word and Outlook.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors.
• Facilitating social interaction and helping Homeowners enjoy retirement living.

Skills

Communication

Problem Solving

Customer Service

Tools

Microsoft Word

Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Clothier Manor in Gosforth.

The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities.

Hours: 25 hours per week, Monday to Friday. We can be flexible around school hours.

Salary: £17,908.61 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, working in the most beautiful surroundings, and a generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. Our House Manager’s key role is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This diverse role encompasses high-level customer service, front of house, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.

Some of the House Manager duties include:

1. Welcoming new Homeowners and supporting them to settle into their apartments.
2. Providing a professional front of house service and dealing with all visitors in a friendly manner.
3. Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
4. Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
5. Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
6. Dealing with Homeowners’ issues with sensitivity, respecting their privacy and confidentiality.
7. Managing the development’s gardens and grounds efficiently to provide a safe, secure, well-maintained, and pleasant environment.
8. Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
9. Ensuring all Health and Safety requirements are adhered to.

Key competencies of the successful candidate include:

1. Excellent communication skills with a “can do” attitude.
2. Extensive experience in a professional customer service-oriented position.
3. A professional approach with high standards of quality.
4. Ability to thrive in a busy, varied role where every day is different.
5. Resilience and effective problem-solving skills.
6. An awareness of basic Health and Safety is advantageous.
7. Good computer literacy, including Microsoft Word and Outlook.
8. Previous or current First Aid qualifications are advantageous, with training provided if needed.

As part of McCarthy Stone, a successful and expanding national company, you will receive training and support to meet your career goals, including courses such as basic first aid, safe working practices, Dementia Friends training, and more.

Could this role be the perfect job for you? All applications will be reviewed as received, and we reserve the right to appoint before the closing date.

McCarthy Stone celebrates diversity and promotes equality and inclusion among our colleagues. We welcome applications from all, regardless of personal characteristics or background.