Student Life Assistant

TN United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading university in London is seeking a Student Life Assistant to enhance student experiences. This role involves being the first contact for student inquiries, supporting various student communities, and collaborating with university departments. Ideal for recent graduates eager to gain experience in higher education.

Qualifications

• Good understanding of student lifecycle and university policies.
• Ability to work independently and collaboratively.

Responsibilities

• Serve as the first point of contact for student queries.
• Support wider Student Life projects and initiatives.

Skills

Student Lifecycle Understanding

Collaboration

Problem Solving

Education

Recent Graduate

Job description

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The Student Life Assistant role is suitable for a recent graduate of the University seeking to work in higher education and gain experience in Student Life operations.

As a Student Life Assistant, you will be based at the main student helpdesk on campus, 'First Point,' serving as the first point of contact for student and community queries. You will support all student communities, often being the first person students approach to help resolve or direct queries to relevant resources, ensuring an excellent student experience at all times. Additionally, you will support wider Student Life projects and initiatives.

To succeed in this role, you will need to develop a good understanding of all areas of the student lifecycle, including learning resources (university systems and platforms), campus facilities, student activities, and university policies and procedures, including avenues for support such as student support, academic advising, and registry. The role requires working both independently and collaboratively, forming strong working relationships with all university departments, and maintaining professional relationships with the student community.

About the University

Northeastern University is part of Northeastern University’s Global Campus Network. Located near the River Thames and Tower Bridge, the vibrant campus offers exceptional facilities for students and staff. The student population is diverse, including 3-year undergraduate students, semester and full-year mobility students, postgraduate students, and apprentice learners. Student Life collaborates with all student cohorts to support their exploration of interests and cultures through clubs, societies, and departmental events.