Export orderbook coordinator

Collaborate and Innovate T/A Cosy; Burton-on-Trent; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking an Export Order Book Coordinator to manage international customer orders efficiently. This role involves coordinating with various departments to ensure timely processing and shipment of goods while maintaining compliance with export regulations. The ideal candidate will have proven experience in export coordination and strong organizational skills, contributing to customer satisfaction and operational efficiency.

Benefits

Additional leave

Company events

Company pension

Cycle to work scheme

Free parking

On-site parking

Paid volunteer time

Referral programme

Qualifications

• Proven experience in export coordination or international logistics.
• Strong understanding of Incoterms and export documentation.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage and maintain the export order book for international customer orders.
• Liaise with partners to ensure timely dispatch of export orders.
• Prepare documentation for customs and shipping.

Skills

Export coordination

International logistics

Order management

Communication

Organizational skills

Attention to detail

Global trade compliance

Tools

ERP/order management systems

Job description

Job description

Job Purpose:

The Export Order Book Coordinator is responsible for the accurate and efficient coordination of international customer orders, ensuring timely processing, fulfilment, and shipment of goods while maintaining compliance with export regulations and company policies. This role is pivotal in maintaining customer satisfaction through effective order book management and proactive communication with internal and external stakeholders.

Key Responsibilities:

• Manage and maintain the export order book, ensuring all customer orders are accurately entered, tracked, and updated in the system.
• Liaise with purchasing, warehouse, and delivery partners to ensure on-time availability and dispatch of export orders.
• Monitor stock availability and liaise with demand planning or buying teams to ensure timely replenishment of stock.
• Communicate with international customers regarding order status, lead times, and any issues affecting delivery.
• Ensure documentation is correctly prepared for customs and shipping, including invoices, packing lists, certificates of origin, and export declarations.
• Monitor stock levels and production schedules to identify potential delays or conflicts in order fulfilment.
• Coordinate with freight forwarders, delivery partners and shipping agents to book and track international shipments.
• Maintain accurate records and reports on order status, backlogs, and performance KPIs.
• Assist in resolving discrepancies and managing returns or claims related to export orders.
• Support seasonal peaks by proactively managing lead times, customer expectations and order prioritisation.
• Continuously seek ways to improve order management processes and customer experience.

Key Skills and Qualifications:

• Proven experience in export coordination, international logistics, or order management.
• Strong understanding of Incoterms, export documentation, and customs requirements.
• Proficiency in ERP/order management systems.
• Excellent organizational skills and attention to detail.
• Strong communication skills with the ability to interact effectively across departments and with international clients.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of global trade compliance is an advantage.
• Fluent in English; additional languages are a plus.

Job Types: Full-time, Part-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person