Implementation Manager, EMEA

Wunderkind; London; On-site; GBP 60,000 - 72,000; Full time

Job description

As an Implementation Manager, you will lead the successful onboarding, expansion, and strategic integration of Wunderkind's solutions for our clients. Acting as a trusted advisor, you will partner with executive client stakeholders to deliver tailored implementation strategies that drive measurable value. With deep expertise in project management, cross-functional collaboration, and marketing technology, you will elevate the client experience while advancing internal processes.

Responsibilities:

• Lead end-to-end implementation for new clients, ensuring seamless onboarding and sustained success.
• Manage strategic projects for existing clients, such as product expansions, re-integrations, and custom initiatives.
• Develop a deep knowledge base of your clients' technical setups, business needs, and performance preferences to serve as a strategic advisor over the long term.
• Build and nurture relationships with executive-level stakeholders in marketing, technology, and design.
• Serve as the primary internal and external point of contact, collaborating across Professional Services, Customer Success, and Product teams.
• Translate complex technical concepts into actionable solutions for diverse audiences.
• Oversee cross-functional teams in design, engineering, and QA to deliver on-time and within scope.
• Proactively identify and resolve risks or blockers to achieve successful outcomes.
• Drive continuous improvement of implementation processes and contribute insights to new product launches.

Qualifications:

• 4+ years of professional experience, including 2+ years in SaaS implementation or consulting, with proven leadership in complex client engagements.
• Strong track record of high-stakes project management with executive stakeholders.
• Expertise in digital marketing/MarTech ecosystems (e.g., ESPs, commerce platforms, tag managers).
• Exceptional problem-solving, communication, and relationship-building skills.
• Ability to navigate competing priorities, drive alignment, and deliver results under tight deadlines.
• Highly skilled in translating technical concepts into strategic business value.
• Solutions-driven, proactive, and committed to exceeding client expectations.

The base salary range for this role is £60,000 to £72,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.