One Stop - Customer Service Assistant

Tesco; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant, where you'll play a vital role in enhancing customer experiences in a dynamic retail environment. Your responsibilities will include providing exceptional service, managing store operations, and participating in community initiatives. This role offers the chance to work flexibly while being part of a team that values inclusivity and collaboration. With various discounts and benefits, you can enjoy a rewarding career while making a positive impact on your community and customers every day.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance through Tesco Bank

Discounted eye care and health services

Exclusive savings through Colleague Deals

Pension schemes

Life assurance

Flexible working options

Qualifications

• Strong customer service skills to enhance customer experience.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and engage in community events.

Skills

Customer Service

Communication Skills

Teamwork

Education

High School Diploma

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about the store’s performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment, keeping aisles clear.
• Potentially running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process so we can accommodate your circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, and Costa Coffee.

We are committed to diversity and inclusion, holding Disability Leader Level 3 accreditation, and providing accessible recruitment processes. For support details, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance through Tesco Bank
• Discounted eye care and health services
• Exclusive savings through Colleague Deals
• Additional benefits like pension schemes, life assurance, medical insurance, and flexible working options.