SMETS Coordinator - 9 month fixed term contract - Livingston

Energy Assets Group Holdings; Livingston; On-site; GBP 28,000 - 33,000; Full time

Job summary

A forward-thinking company is seeking a dedicated SMETS Coordinator for a 9-month fixed-term contract in Livingston. This role involves providing essential technical and administrative support, ensuring compliance with health and safety standards, and delivering outstanding customer service. The ideal candidate will thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail. Join a diverse and inclusive team committed to innovation and growth in the utilities sector, where your contributions will help shape the future of energy services.

Benefits

30 days holiday, increasing to 35 days

Comprehensive safety and injury support schemes

Opportunities for career growth

Friendly and inclusive team environment

Qualifications

• Ability to manage a demanding workload under pressure.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Provide administrative support to internal and external customers.
• Liaise with customers and suppliers to resolve issues.
• Monitor and investigate SMETS commissioning issues.

Skills

Problem-solving

Communication Skills

Customer Service

Attention to Detail

Prioritization Skills

Job description

SMETS Coordinator - 9 month fixed term contract - Livingston

Our SMETS Co-ordinator is responsible for providing first point of contact technical and administrative support to our suppliers and internal teams. A key responsibility is to monitor and investigate SMETS commissioning issues on power and gas meters, working towards targets and KPIs.

What you'll be doing

1. Provide accurate and timely administrative support to internal and external customers of the Technical Helpdesk.
2. Support engineers to minimize site visits by using remote commissioning tools.
3. Ensure compliance with the company’s environmental, H&S management systems, policies, and procedures.
4. Report work-related incidents in line with policy.
5. Address any defects or failings in the OH&S management system promptly.
6. Prioritize safety for yourself and others.
7. Liaise with customers and suppliers to resolve issues and deliver excellent customer service.
8. Use systems to record information accurately and with attention to detail.
9. Analyze, manage, and close faults promptly, determining if site visits are chargeable.
10. Monitor mailboxes and respond within SLAs.
11. Record and report Management Information as required.
12. Manage faults, escalate as needed.
13. Track firmware updates from manufacturers and communicate to suppliers.
14. Proactively seek to improve efficiency and customer experience.
15. Build strong relationships with internal teams for continuous improvement.

Who we're looking for

• Ability to stay calm and manage a demanding workload under pressure.
• Good prioritization skills and knowing when to escalate issues.
• Attention to detail and pride in providing accurate support.
• Strong problem-solving abilities.
• Excellent communication skills, both written and oral.
• First-class customer service skills.
• Previous industry experience is advantageous.

Benefits

• Competitive salary of £28,050 plus performance bonus.
• 30 days holiday, increasing to 35 days.
• Comprehensive safety and injury support schemes.
• Friendly, inclusive, and diverse team environment.
• Opportunities for career growth within a large organization.
• Stable, long-term employment in a growing industry.

About us

Established in 2005, we are a nationwide utilities infrastructure business offering innovative metering, data services, network solutions, and low-carbon options. We partner with major energy suppliers and public sector clients, committed to inclusivity and diversity. We welcome applicants from all backgrounds who are legally eligible to work in the UK.