Technical Helpdesk Engineer

TN United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Technical Helpdesk Engineer in Solihull, where you'll support customers with diagnostics and technical assistance. This role offers a dynamic work environment, focusing on professional growth and development within a supportive team. You'll be the first point of contact for technical inquiries, ensuring engineers and customers receive accurate support. With various benefits, including a performance-based bonus and private medical insurance, this position promises a rewarding career path in a leading manufacturer of specialized equipment.

Benefits

£500 annual holiday bonus

Performance-based bonus scheme

Private medical insurance (BUPA)

Competitive pension scheme

25 days holiday plus statutory days

Death in service benefit

Employee assistance program

Employee discount scheme

Cycle to work scheme

Free parking

Qualifications

• Be the first point of contact for technical support inquiries.
• Create detailed estimates and quotations for repairs.

Responsibilities

• Deliver timely and accurate technical assistance to employees.
• Assist internal departments with estimates and quotations.

Skills

Technical Support

Administration

Job description

Social network you want to login/join with:

Technical Helpdesk Engineer for our Solihull Site

We are an employee-focused business committed to developing people to ensure that we have the best there is as part of our expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Then join our Whale Family!

We are looking for someone who can support customers with basic diagnostics and provide information as required. You will deliver timely and accurate technical assistance to field and workshop-based employees, using both remote and hands-on methods.

You will assist internal departments with estimates and quotations related to product repairs or maintenance, working within the Service department.

Knowledge and Skills Required

• Technical Support: Be the first point of contact for technical support inquiries via phone or in person. Provide professional and accurate support to engineers and customers. Log all support calls and ensure they are concluded promptly. Maintain accurate records related to products and support calls. Identify common failure modes and collaborate with relevant departments to improve products. Support the Service Office team on technical matters. Review tank test and job sheet reports to provide technical support.
• Administration: Create detailed estimates and quotations. Support parts requirements and job completion timescales. Provide feedback on engineer development needs. Deliver hands-on technical training as needed. Ensure software is installed and operational on engineer laptops. Use internal systems effectively and accurately. Support warranty meetings with evidence of in-life failures. Provide detailed reports on failure trends. Assist the Service Office team during busy periods.

This job description is not exhaustive, and you may be asked to perform other duties that are reasonable and appropriate for the role.

Working Hours

39.5 hours per week, between 7am - 5pm on a 3-week rota (early, middle, late shifts). Some weekend work will be required on a rota basis, with specific dates and times to be confirmed upon appointment.

Benefits

• £500 annual holiday bonus when taking 5 days off in one block
• Performance-based bonus scheme
• Private medical insurance (BUPA)
• Competitive pension scheme
• Secure employment with opportunities for advancement
• Annual pay reviews
• 25 days holiday plus statutory days
• Death in service benefit
• Employee assistance program for wellbeing, mental, physical, and financial support
• Employee discount scheme
• Cycle to work scheme
• Full training, equipment, and PPE provided
• Long service awards
• Company share purchase scheme
• Free parking

Full job description attached below.