NOC Support Operative

Freightliner; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Freightliner is seeking a National Operations Centre Support Operative in Birmingham to assist customers with IT products and provide efficient customer service. The role involves handling enquiries, managing data input, and supporting terminal operatives. Candidates should demonstrate strong IT literacy, customer service skills, and the ability to work in a fast-paced environment.

Benefits

Competitive pay

Excellent benefits

Competitive pension scheme

Developmental opportunities

Qualifications

• Must be prepared to work shift patterns across a 24/7 time-period.
• Demonstrate a strong customer service focus.
• Possess a good understanding of IT literacy.

Responsibilities

• Handle customer enquiries and manage exceptions during the booking process.
• Input data into operational systems to maintain accurate records.
• Provide first line support for terminal operatives.

Skills

Customer service focus

IT literacy

Organisational skills

Problem solving

Communication skills

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

National Operations Centre Support Operative – Intermodal

Job Title

NOC Support Operative

Location

Birmingham - Landor Street

Main Purpose of Job

To assist with customers in relation to our IT products. Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general office administration by providing a professional & efficient customer service.

Relationships

Reports to NOC Support Supervisor

Main Tasks of Job

• Handling of customer enquiries.
• Exception management, dealing with issues arising from VBS booking pre or during the automated gate process.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of release & acceptance references for freight containers.
• Customer responses within the ticket management system (freshservice)
• Follow step by step diagnostics of common problems.
• Perform general office admin duties.
• Visually check containers and ensure hazardous goods are declared and properly labelled.
• Providing first line support for terminal operatives.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.

Subject to competence/skill you may be required to perform any other tasks that are commensurate with your grade.

Key Skills Requirements (knowledge, skills, experience and qualifications)

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations.
• Demonstrate a strong customer service focus.
• Possess a good understanding of IT literacy and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Ability to handle multiple requests and prioritise higher value items.
• Good oral and written communication skills.
• Accurate with the input of numerical data.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.