Conversation Designer - Tesco Mobile

Tesco; Slough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Tesco Mobile is seeking a UX Conversation Designer to enhance user interactions through engaging conversational interfaces. You will work with cross-functional teams to design, prototype, and implement solutions that streamline customer support. Join a collaborative environment where your contributions will have a direct impact on customer experience.

Benefits

Annual bonus scheme of up to 20% of base salary

Holiday starting at 25 days plus a personal day

Private medical insurance

Retirement savings plan

Life Assurance - 5 x contractual pay

Flexible working options

Qualifications

• Proven experience in UX design focusing on conversational interfaces.
• Understanding of natural language processing (NLP) and AI technologies.

Responsibilities

• Design conversational flows to enhance customer experience.
• Conduct user research to understand customer needs and preferences.
• Collaborate with product managers and developers for seamless integration.

Skills

Communication

Team Player

Education

Bachelor's degree in UX Design

Human-Computer Interaction

Tools

Sketch

Figma

Adobe XD

Job description

Tesco Mobile•Slough or Manchester•Apply by 14-Jun-2025

About the role

Our XD Chapter is seeking a dedicated UX Conversation Designer to join our Contact Automation Squad. In this role, you will be responsible for crafting intuitive and engaging conversational experiences across various platforms. You will collaborate with cross-functional teams to design, prototype, and implement conversational interfaces that improve user interactions and streamline customer support processes.

What is in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• LifeAssurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winningtraining, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

You will be responsible for

• Understanding Opportunity & Context: Explore the opportunity, understand the context, and research options.
• Research Options: Draw on a range of SMEs to capture rich contextual information such as business processes, existing channel behaviour, customer insight, and technical feasibility.
• Prepare High Level Journey Design/Options: Collate information in tools like MIRO to prepare high-level journey designs and options.
• Design Conversational Flows: (Re)imagine conversations and journeys to elevate customer experience from transactional to engaging.
• User Research: Conduct user research to understand customer needs, preferences, and struggles.
• Prototyping: Develop prototypes and wireframes to visualise conversational interactions.
• Collaboration: Work closely with product managers, developers, and other designers to ensure seamless integration of conversational interfaces.
• Testing and Iteration: Conduct usability testing and iterate on designs based on feedback and performance metrics.
• Documentation: Document conversational designs ready for implementation.
• Future Exploration: Explore the use of GenAI and rich contextual data to transform conversational design.
• MSFT Collaboration: Get to grips with Copilot Studio and how MSFT uses their tool. Work with the SD to ensure that DD for the MSFT Middlelayer (Power Platform) is fit for purpose.
• Supplier Support: Be point of contact for Supplier’s Conversational Designers during current supplier-lead implementation. Learn how they work and how to use Copilot Studio during these few months, and get ready to lead this when supplier engagement finishes

You will need

• Experience: Proven experience in UX design, with a focus on conversational interfaces.
• Skills: Proficiency in design tools such as Sketch, Figma, Adobe XD, and prototyping tools.
• Knowledge: Understanding of natural language processing (NLP) and AI technologies.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively in a fast-paced environment.
• Education: Bachelor's degree in UX Design, Human-Computer Interaction, or a related field.

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About us

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.We work in a more blended pattern -combining office and remote working.Our offices will continue to be where we connect, collaborate and innovate.If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.