Technical support (French Speaker)

TN United Kingdom; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the contact center industry is seeking a Technical Support professional fluent in French and English for remote work. The role involves providing first-level support and managing customer requests, requiring a technical background and strong communication skills. Join a dynamic team that values flexibility and innovation in customer service.

Benefits

100% Remote Work

Flexible, Project-Based Assignments

Gamification Program (Earn bonuses, paid holiday hours)

Qualifications

• Fluent English plus native-level fluency in French (EU dialect).
• Experience in technical customer service, preferably in electronics or industrial sectors.
• Strong phone etiquette and documentation skills.

Responsibilities

• Respond to and manage incoming customer requests via phone.
• Provide fast, prioritized assistance to key customers.
• Log and classify all customer interactions.

Skills

Technical customer service

Communication

Organization

Education

Intermediate-level vocational training

Tools

Salesforce

Standard office software

Job description

Social network you want to login/join with:

Technical support (French Speaker), united kingdom

col-narrow-left

Client:

TalentWorldGroup Plc.

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

d7e16bce1597

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!

The Role

At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.

Position Overview

We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in French (EU). This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.

Key Responsibilities

• Respond to and manage incoming customer requests via phone
• Serve as the first and single point of contact for technical inquiries and general support
• Provide fast, prioritized assistance to key customers
• Manage call-back services and follow-up communications
• Log and classify all customer interactions (received, attended, abandoned)
• Analyze call data and report service activity and feedback
• Monitor and control real-time call center operations
• Maintain call history and resolution tracking
• Support documentation management and internal communications
• Coordinate external communications with relevant institutions or partners

Ideal Profile

Requirements

• Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
• Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
• Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
• Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
• Language Proficiency: Fluent English plus native-level fluency in French (EU dialect).

Required Tools

• Internet: Broadband with wired Ethernet connection
• RAM: 8GB or more
• Screen resolution: 1920x1080 preferred
• Wired USB headset
• Operating System:
• Windows 11 or later
• Mac OSX 13 or later

Work Schedule

• 4 to 5 hours per day- Also the possibility of full time
• Between 09:00 to 18:00 CEST
• Monday to Friday

What We Offer

• 100% Remote Work
• Flexible, Project-Based Assignments
• Gamification Program (Earn bonuses, paid holiday hours)

Join Us

If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.

• Application Deadline: 05/23/2025

What's on Offer?

• A role that offers a breadth of learning opportunities