Customer Service Manager - Doncaster

• Customer Service Manager
• Engineering Sector

About Our Client

Page Group are working with an industry leading Engineering & Manufacturing business who are looking to appoint a new Customer Service Manager at their offices in Doncaster. This role will manage and lead an internal service department, with responsibility for managing and planning engineer diaries

Job Description

• Lead the internal customer service function delivering technical quotations to customers
• Responsibility for planning and managing engineer diaries and workloads based of customer needs
• Proactively plan installation and servicing in line with customer contractual agreements
• Arrange and manage customer repairs and breakdowns in line with varying customer agreements
• Use and manage all available resources to meet customer requirements in line with contractual agreements
• Drive efficiency and profitability around engineer workload including first time fix
• Manage customer order book liaising with manufacturing and purchasing, checking the progress of customer orders and keeping them informed

The Successful Applicant

• Experience in a similar service management or customer service management role
• Experience in an engineering focused environments
• Experience working with or managing engineers
• Excellent customer focused approach
• Ability to managing varying customer contracts

What's on Offer

This is a fantastic opportunity to join a market leading engineering business at their offices in Doncaster.

The Customer Service Manager role offers a salary of £45,000 to £52,000 depending on experience along with extensive company benefits.

Please note - this role will be fully on site Monday to Friday