Attraction Assistant

Canal & River Trust; Llangollen; On-site; GBP 25,000; Full time

Job summary

Join a leading charity as an Attraction Assistant at a historic visitor centre in North Wales. This temporary role offers a chance to engage with visitors, provide excellent customer service, and support various activities while working in a vibrant environment. Ideal for those with a passion for customer service and flexibility to work weekends.

Qualifications

• Experience in a customer-facing environment (retail, hospitality).
• Strong understanding of excellent customer service.
• Willingness to learn new systems.

Responsibilities

• Provide a warm welcome and positive customer experience.
• Sell retail items and support event activities.
• Manage retail stock and support administrative duties.

Skills

Customer service

Interpersonal skills

Attention to detail

Workload management

Tools

Microsoft Office

Social media

SAP

DigiTickets

Job description

Job Purpose

Attraction Assistant - Retail

Temporary vacancy until December 2025 – includes weekends

Based: Trevor Basin Visitor Centre, LL20 7TY.

Salary: £24,782 pro rata

Working Hours: 784 annualised hours, Monday to Sunday.

Interview Date: Thursday 12th June

Role Start Date: Saturday 21st June

Our World Heritage Site Visitor Centre is a thriving and historic visitor attraction in North Wales, close to Wrexham and Llangollen. We aim to ensure all visitors have a fantastic welcome and a memorable visit.

We host exciting activities and events throughout the year and are looking to recruit individuals with a strong customer service focus, a welcoming approach, and flexibility to work at our welcome desk, in the on-site shop, and support various visitor activities.

As an Attraction Assistant, you will work in the retail area, providing a warm welcome to visitors from around the world. Your responsibilities include welcoming tour groups, selling merchandise, assisting with events, maintaining cleanliness, guiding families, engaging boaters, supporting demonstrations, and collaborating with volunteers.

This role involves administrative tasks such as inputting invoices, generating stock and leaflet orders, managing social media posts, and bank reconciliation. You will also supervise volunteers and ensure site safety during your shift.

The Canal & River Trust is one of the UK's largest charities, maintaining 2,000 miles of canals, rivers, docks, and reservoirs, along with museums, archives, and historic buildings. Learn more at our website.

Knowledge, Skills, Qualifications & Experience

If you care about creating memorable visitor experiences, we want to hear from you. You will work 3-4 days weekly in summer and 2-3 days in winter, including weekends and bank holidays. Full training and uniforms are provided.

Responsibilities of the Role

• Provide a warm welcome and positive customer experience.
• Sell retail items and support event activities, ensuring visitors feel valued and eager to return.
• Prioritize customer excellence—be approachable, helpful, and responsive to inquiries at the welcome desk or via phone/email.
• Promote and deliver special events.
• Work flexibly across departments including welcome desk, retail, and administration.
• Manage retail stock, including updates, replacements, and stocktaking.
• Support administrative duties such as post distribution, delivery recording, social media scheduling, invoice input, and banking reconciliation.

About You

If you enjoy working in a busy, fun, and engaging visitor attraction with iconic status, this environment could be perfect for you. You understand how your role impacts visitors' enjoyment—whether they’re on holiday, attending an event, educational trip, or visiting with friends. Flexibility to work weekends, bank holidays, and school holidays is expected.

Skills & Experiences

• Experience in a customer-facing environment (retail, hospitality) and a strong understanding of excellent customer service.
• IT skills—Microsoft Office, Internet, social media, and willingness to learn systems like SAP and DigiTickets.
• Excellent interpersonal skills—courteous and helpful.
• Ability to work under pressure during busy periods and thrive in a dynamic environment.
• Attention to detail and workload management skills.
• Ability to work independently to assist the Destination Supervisor.
• Responsibility for site safety.

For questions, contact [e-mail]. We encourage early applications as we may close the vacancy early if sufficient suitable candidates are found.

Learn more about us and our opportunities at our website. Join our friendly team to deliver excellent service, organize engaging events, and promote our waterways and conservation work.

We value diversity and are committed to inclusive employment practices. Many roles are flexible, part-time, or job-share options are available.