Remote Customer Service Associate - work from home

VITA CV; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Remote Customer Service Associate to enhance customer satisfaction. In this flexible, home-based role, you will be the first point of contact for customers, providing accurate and efficient support via phone, email, and live chat. This position offers a unique opportunity to work independently while being part of an inclusive virtual team. With a focus on excellent communication and problem-solving skills, you will help resolve customer queries and ensure a seamless experience. Join a supportive environment that encourages personal development and internal progression.

Benefits

Paid training and onboarding

Flexible work hours

Inclusive virtual team

Room for development

Qualifications

• Excellent communication skills are essential for providing customer support.
• A calm and problem-solving attitude is important for resolving issues.

Responsibilities

• Respond to customer queries via email, phone, or chat.
• Log interactions and escalate complex issues when necessary.

Skills

Excellent communication skills

Problem-solving attitude

Good typing skills

Computer literacy

Education

Customer service experience

Job description

Remote Customer Service Associate - work from home

Join to apply for the Remote Customer Service Associate - work from home role at VITA CV

Remote Customer Service Associate - work from home

Join to apply for the Remote Customer Service Associate - work from home role at VITA CV

This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Remote Customer Service Associate

Location: Remote – UK Based

Job Type: Full-Time / Part-Time (Flexible)

About Vita CV:

Vita CV connects jobseekers with top UK employers, offering smart CV tools and access to remote and on-site opportunities. We’re currently hiring on behalf of a valued client looking for a friendly and proactive Remote Customer Service Associate to support their growing customer base.

About the Role:

As a Remote Customer Service Associate, you will be the first point of contact for customers via phone, email, or live chat. Your goal is to provide helpful, accurate, and efficient support while ensuring an excellent customer experience.

Key Responsibilities:

• Respond to customer queries via email, phone, or chat
• Resolve product or service issues in a professional manner
• Provide accurate information and follow up as needed
• Log interactions and escalate complex issues when necessary
• Maintain up-to-date knowledge of products and procedures

Requirements:

• Excellent communication skills, both written and verbal
• A calm, helpful, and problem-solving attitude
• Good typing skills and computer literacy
• Previous customer service experience is a plus but not essential
• Ability to work independently and manage time effectively
• Reliable internet connection and a suitable work-from-home setup
• Remote, flexible work
• Competitive hourly pay
• Paid training and onboarding
• Inclusive and supportive virtual team
• Room for development and internal progression

How to Apply:

If you enjoy helping people and want a flexible, home-based role, apply today through Vita CV and start your remote career journey.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Staffing and Recruiting

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