Case Coordinator - West iToCH

NHS; Helston; On-site; GBP 26,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Case Coordinator in a dynamic NHS community health setting. This role is pivotal in ensuring seamless patient care through effective communication and coordination with multidisciplinary teams. You will support clinical staff in managing referrals and facilitating timely discharges, all while working within a collaborative environment. With structured training and a commitment to professional development, this position offers a chance to make a real difference in the lives of the community. Join a dedicated team focused on improving health outcomes and delivering quality care.

Qualifications

• Level 4 qualification or equivalent in health or social care.
• Strong administrative skills with a focus on communication.

Responsibilities

• Coordinate care for patients based on referrals and needs.
• Maintain communication for effective care delivery.
• Develop relationships with health and social care teams.

Skills

Verbal Communication

Written Communication

Organizational Skills

Interpersonal Skills

IT Skills

Education

Level 4 qualification in administration, health, or social care

Sound administrative experience

Job description

Job summary

An exciting and rewarding opportunity has arisen for a Case Coordinator to join the team in the West Integrated Transfer of Care Hub (iToCH), currently based at Helston Community Hospital. The role involves hot-desking and shadowing staff during your induction at Camborne Health Office and Penwith Health Centre. You will support clinical staff with admission avoidance, arranging community support, managing non-urgent referrals, and facilitating safe and timely discharges from hospital settings.

You will help provide a seamless service for the people we serve, which includes cross-boundary and collaborative working with multidisciplinary teams, Adult Social Care, and other community agencies.

This is an ideal opportunity for an enthusiastic and dynamic individual. You should have good interpersonal, IT, communication, and organizational skills.

We offer a supportive environment to develop your skills through structured training, appraisal, and supervision systems.

This is a permanent, full-time position working 37.5 hours per week, including weekends and bank holidays on a rota, as the service operates from 8 am to 8 pm.

Main duties of the job

1. The aim is to foster a collaborative approach to progressing community referrals and hospital discharges, ensuring patients receive quality care in a timely manner.
2. The Case Coordinator will address patients' needs based on referrals and coordinate their care efficiently, utilizing all available resources.
3. Obtain information from health and social care professionals, patients, and families to track patient progress and ensure quality care delivery.
4. Maintain communication with team members or referrers regarding intervention timing, equipment orders/deliveries, and ongoing care organization.
5. Liaise with other agencies and departments to ensure effective communication and care delivery.
6. Develop working relationships with community health and social care teams to support patient care.

About us

We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly, delivering care to improve physical and mental health, including support for dementia and learning disabilities.

As a people-focused organization, we support the health and wellbeing of residents and visitors in this beautiful region.

Our team of over 4,000 staff includes doctors, nurses, therapists, and support staff working in various settings, including homes, clinics, community hospitals, and bases. Our goal is to have great people, provide excellent care, be a great place to work, and a trusted partner.

Approximately 568,000 people live here, with many supported by services in Devon. During holidays and summer, service demand increases due to visitors.

Details

Date posted: 08 May 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £26,530 to £29,114 per year

Contract: Permanent

Working pattern: Full-time

Reference number: 201-25-402

Job location: Helston Community Hospital, Meneage Road, Helston, TR13 8DR

Job responsibilities

For detailed responsibilities and person specifications, please see the supporting documents provided.

Person Specification

Education / Qualifications and Relevant Experience (Essential)

• Level 4 qualification in administration, health, or social care, or equivalent knowledge/experience
• Sound administrative experience

Desirable

• Relevant experience within the health service

Skills and Aptitude (Essential)

• Excellent verbal and written communication skills

Desirable

• Presentation skills

Disclosure and Barring Service Check

This post requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details

Employer name: Cornwall Partnership NHS Foundation Trust

Address: Helston Community Hospital, Meneage Road, Helston, TR13 8DR

Website: https://www.cornwallft.nhs.uk/