CCTV & Control Centre Operator

TN United Kingdom; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a CCTV Operator in Basingstoke, responsible for monitoring security across the railway network. This role demands vigilance and professionalism, ensuring safety for staff and passengers. Enjoy competitive pay, career development, and a supportive team environment.

Benefits

Training and career development opportunities

High street discounts

Cycle-to-work schemes

Life cover

Savings schemes

Recognition awards

Qualifications

• Experience in CCTV monitoring or control room roles is desirable.
• Understand data protection laws—no mobile recording of footage.

Responsibilities

• Monitor nearly 3,000 CCTV cameras for suspicious activity.
• Log, track, and communicate with Rail Community Officers.
• Deploy RCOs and escalate incidents with police.

Skills

Emotional resilience

Situational awareness

Prioritization

Communication

Education

CCTV Licences

Job description

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Job Reference:

07a47b9c50c0

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Better places, thriving communities.

Job Title: CCTV Operator – Safety & Security Control Centre (SSCC)

Location: Basingstoke, Campus Site Office

Hours: Mixed between 32 to 42 Hrs/ Week, including Day/Night shifts and weekends

Salary: £14.10 / Per Hour

CCTV Licences: Must

Join a Critical Safety Role in the Heart of the Railway Network

We are seeking a vigilant and responsible CCTV & Control Centre Operator to join the SSCC team, supporting South Western Railway (SWR) and its network spanning from London Waterloo to Weymouth.

This role is crucial in ensuring the safety and security of staff, passengers, and railway infrastructure.

Please note: You may need to view disturbing or graphic CCTV footage, including fatal incidents. Emotional resilience and professionalism are essential.

Key Responsibilities:

• Monitor nearly 3,000 CCTV cameras across SWR stations for suspicious activity.
• Log, track, and communicate with Rail Community Officers (RCOs) via radio, documenting movements accurately.
• Deploy RCOs and escalate incidents with British Transport Police (BTP), local police, SWR staff, and customer support teams.
• Maintain clear communication via SSCC chat group, updating management on incidents.
• Liaise with emergency services and police, facilitating CCTV playback viewings with proper approvals.
• Complete Safety & Security App forms for incidents, submitted to BTP for investigation.
• Handle multiple incidents simultaneously with strong prioritization and composure.
• Maintain situational awareness and remain calm during high-pressure incidents.
• Use the phonetic alphabet and radio communication protocols confidently.
• Keep accurate records using spreadsheets and logs.
• Work with sensitive, sometimes disturbing CCTV footage, including fatal incidents.
• Experience in CCTV monitoring or control room roles is desirable.
• Understand data protection laws—no mobile recording of footage.

Why This Role Matters:

You are the eyes and ears of SWR's security, supporting safety and guiding management during routine and emergency situations.

Why Join Us?

• Competitive hourly rate of £14.10
• Dynamic, fast-paced environment
• Training and career development opportunities
• Team that values safety, professionalism, and excellence

If you're a motivated security professional, we'd love to hear from you!

Our flexible benefits include virtual GP, financial wellbeing schemes, and a customizable benefits platform, Choices, offering dental, dining, tech, and more.

Additional benefits include high street discounts, cycle-to-work schemes, life cover, savings schemes, and recognition awards.

We prioritize diversity and inclusion. If you need reasonable adjustments during the recruitment process, please contact us by email.