Customer Service Advisor - Migrant Help

Maximus; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Maximus, a leading organization in health and employment services, is seeking a Customer Service Advisor in Leicester. This role involves delivering exceptional service through multi-channel support, ensuring compliance with regulations, and continuously improving service quality. Ideal candidates will exhibit strong communication skills, empathy, and a commitment to customer satisfaction.

Qualifications

• Experience in supporting roles and teamwork expected.
• Ability to manage workload effectively.
• Demonstrated skill in complaint resolution is beneficial.

Responsibilities

• Providing information, advice, and guidance to customers.
• Conducting research on various topics as needed.
• Maintaining accurate customer records in the CRM system.

Skills

Communication

Empathy

IT Literacy

Decision-Making

Emotional Resilience

Tools

CRM System

Job description

Customer Service Advisor - Migrant Help - Leicester

Client: Maximus

Location: Leicester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0cdfb85ffde5

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

General information

Maximus is a global organisation specialising in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 staff delivering impactful services such as assessments, health services, employability programmes, and support.

The Customer Service Advisor will deliver exceptional service to our users, working with diverse organisations from charity, third sector, and government sectors.

Responsibilities include:

• Providing information, advice, and guidance to customers.
• Supporting customers via telephone and multi-channel support with professionalism and adherence to all relevant procedures and legislation.
• Meeting or exceeding Service Level Agreements (SLAs).
• Providing accurate and consistent information to support customers.
• Listening patiently, empathising, and demonstrating a genuine desire to help.
• Maintaining accurate customer records in the CRM system.
• Collaborating with colleagues to ensure high customer satisfaction.
• Implementing continuous service improvements.
• Conducting research on various topics as needed.
• Ensuring compliance with company policies, HR practices, and regulations like PCI, GDPR, ISO standards.
• Demonstrating experience in supporting roles, teamwork, data collection, and IT literacy.
• Planning and managing workload effectively.
• Exhibiting excellent communication, decision-making, empathy, complaint resolution, and emotional resilience skills.