Administrator & Expeditor - Customer Support

TN United Kingdom; Farnborough; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

An established industry player in water technology is seeking a highly organized Administrator & Expeditor to join their dynamic customer support team. This role involves managing customer communications, processing orders, and ensuring accurate updates in ERP and CRM systems. With a competitive salary and a hybrid working model, this opportunity allows you to thrive in a collaborative environment while delivering exceptional service. If you have a passion for administration and a proactive mindset, this position is perfect for you.

Benefits

33 Days Holiday

Hybrid Working

Training Opportunities

Qualifications

• Proven experience in administration and order processing.
• Strong attention to detail and ability to juggle multiple tasks.

Responsibilities

• Handle inbound/outbound customer calls and emails efficiently.
• Update ERP/CRM systems with customer and job information.

Skills

Customer Communication

Order Processing

Attention to Detail

Multitasking

Team Collaboration

Tools

ERP Systems

CRM Systems

Salesforce

Job description

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Administrator & Expeditor - Customer Support, Farnborough

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Client:

Location:

Farnborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

54fbc7d33b30

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Administrator & Expeditor - Customer Support
£27,000 - £29,000 (pro rata) + Training + Hybrid Working + 33 Days Holiday
Location: Farnborough
Contract: 6-12 Month Temp to Perm | Immediate Start Available

Are you a highly organised multitasker with strong communication skills and a passion for delivering excellent service? Join a global leader in water technology and become a vital part of a fast-paced, collaborative support team.

We're looking for an Administrator & Expeditor to manage customer communications, schedule visits, process orders, and support multiple departments with a variety of admin tasks-all while ensuring ERP and CRM systems are accurate and up to date.

The Role:

• Handle inbound/outbound customer calls and emails, delivering outstanding service within KPIs
• Monitor shared inboxes, responding or escalating queries promptly
• Arrange customer site visits via phone or email and keep all stakeholders updated
• Process orders and transactions accurately and efficiently, capturing all necessary details
• Update ERP/CRM systems with customer, supplier, and job information
• Organise and prioritise service work to meet time-sensitive demands
• Flag any site issues or potential complaints to the management team
• Support cross-functional teams with administrative and coordination tasks
• Collaborate across departments to ensure smooth customer and operational support
• Stay calm under pressure, balancing multiple responsibilities and shifting priorities

You'll Need:

• Proven experience in administration, order processing, or expediting
• Confident communicator across phone, email, and internal systems
• Strong attention to detail and ability to juggle multiple tasks simultaneously
• Familiarity with ERP and CRM systems (Salesforce experience a plus)
• Team player with a proactive mindset and willingness to support others
• Commutable distance to Farnborough (essential)

What's On Offer:

• Competitive salary and holiday package
• Hybrid working (following training period)
• Flexible contract: 6-12 month temp to perm