Trainee IT Support Engineer

TieTalent; Stepps; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Trainee IT Support Engineer to join their dynamic team. This role offers a fantastic opportunity to kickstart your career in IT support, where you'll be responsible for maintaining key systems, troubleshooting technical issues, and providing exceptional customer service. With a commitment to training and development, you'll have the chance to grow your skills in a supportive environment. Enjoy flexible working arrangements and competitive salary progression as you embark on this exciting journey in the tech industry.

Benefits

Flexible Working

Online learning

Competitive salary with annual pay progression

Birthdays off

Free parking

Cash bonus schemes

Qualifications

• Good understanding of IT technologies and software configurations.
• Ability to troubleshoot and resolve hardware and software issues.

Responsibilities

• Daily maintenance and monitoring of key systems.
• Supporting the service desk team with technical support.

Skills

IT technologies understanding

Troubleshooting skills

Communication skills

Team collaboration

Job description

About

We are Red Mosquito Ltd, IT support specialists and managed service providers based in Glasgow. We are recruiting for a Trainee IT Support Engineer to join our team.

Location

Glasgow, G33 4EN

Salary

Circa £TBA + Benefits

Contract

Full time, Permanent

Benefits

• Flexible Working
• Online learning
• Competitive salary with annual pay progression
• Birthdays off
• Free parking
• Cash bonus schemes

Company Overview

Red Mosquito provides high-quality IT services across the UK, supporting SMEs with infrastructure, hardware, and software support via phone, remote access, and on-site visits. We offer training and development opportunities for career growth.

Role Responsibilities

1. Daily maintenance and monitoring of key systems
2. Imaging and preconfiguring desktops and laptops
3. Internal auditing, processing new equipment, and repairs
4. Supporting the service desk team with technical support across various technologies
5. Maintaining high customer service standards for support incidents and projects
6. Updating and maintaining ticketing systems, documentation, and SLAs

Candidate Requirements

• Good understanding of IT technologies and software configurations
• Ability to troubleshoot, diagnose, and resolve hardware and software issues
• Flexibility to work out of hours as needed
• Strong team player with ability to thrive in a fast-paced environment
• Excellent communication skills, both written and spoken English

Additional Skills (Nice-to-Have)

• Hardware knowledge

Work Experience

• Desktop Support
• Systems Administrator

Location Note

Stepps, Scotland

Languages

• English

If you believe you have the skills and experience for this role, please apply today! No agencies, please.