Training and Onboarding Specialist

JR United Kingdom; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative technology company in the health and social care sector seeks a Training and Onboarding Specialist. This role involves creating engaging training content and providing exceptional support to customers during their onboarding journey. You will work collaboratively with internal teams to ensure training materials are relevant and effective, enhancing the overall customer experience. With a commitment to transparency and excellence, this fast-growing SaaS provider aims to empower care teams across the UK. If you are passionate about training and making a difference in the care industry, this opportunity is perfect for you.

Benefits

25 days holiday plus 3 bonus days

Private medical cover

Life insurance at 3x salary

Company pension scheme

Cycle-scheme

Free non-fiction book scheme

Chill Friday early finish

Qualifications

• Experience in creating and delivering training content across various media.
• Project management experience with medium-large projects.
• Ability to build trusted relationships and collaborate effectively.

Responsibilities

• Design and maintain engaging training content for customers.
• Provide remote training and consultancy during onboarding.
• Manage implementation challenges and drive customer success.

Skills

Content Creation

Project Management

Collaboration

Customer Training

Job description

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Training and Onboarding Specialist, United Kingdom

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Client:

PASS by everyLIFE

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Training and Onboarding Specialist at everyLIFE Technologies

Position Type: Permanent.

Location: UK Remote/hybrid, with requirement to attend a monthly team meeting on site at Head Office, Farnborough, Hampshire

Benefits include: 25 days holiday plus 3 bonus days of leave during company shutdown at Christmas time, private medical cover with Vitality, life insurance at 3x salary, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Reporting to: Implementation & Training Manager

An innovative technology company, creating cutting edge tools for the health and social care sector, everyLIFE Technologies pride themselves being responsive and care- focused on their outlook.

As a Customer Onboarding and Training Content Specialist, you will be responsible for designing, creating and maintaining engaging content to supplement internal training, as well as training, onboarding and support to everyLIFE customers in their adoption of our software solutions. Formats will include walk-throughs, written articles and videos, tailored to an audience within health and social care.

As part of our everyLIFE Onboarding and Training Team, you will support customers from post-sale through to successful implementation. Providing high standard training and consultancy. You will ensure our customers see value in our product and service offering and drive change to digital adoption in care provision.

You will:

• Create engaging educational content in a variety of mediums to ensure a great employee and customer learning experience.
• Provide best in class remote training and consultancy for our customers during an onboarding programme.
• Work with internal teams to ensure materials are up to date and relevant.
• Build customer confidence and ensure customer success.
• Become a product specialist assisting internal and external stakeholders.
• Support customers through eLearning process.
• Create personalised success plans with key actions to drive an implementation date.
• Manage implementation challenges to resolution.
• Drive customer happiness results.

You have:

• Proven experience creating and delivering training content through a range of media. Written, recorded, video and walk-throughs.
• Project/program management experience with medium-large projects.
• The ability to work proactively.
• Strong ability to collaborate with others and to build trusted relationships.

You may have:

• Industry knowledge of the care industry

Our mission is to create effective tools and services that release the potential of care teams.

everyLIFE Technologies is a ten-year-old, fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.