Nars Supervisor - Selfridges, London (37.5 Hours)

SHISEIDO; London; On-site; GBP 1,000; Full time

Job summary

An exciting opportunity to join a fast-growing beauty brand as a Supervisor. In this role, you will inspire creativity and self-expression while leading a team to deliver exceptional customer service. Your passion for artistry and ability to connect with customers will drive brand loyalty and sales success. This role offers a supportive environment with innovative training and a generous benefits package, including holiday entitlement, commission schemes, and a contributory pension. Join a dynamic team where your contributions will make a real impact on clients and the business!

Benefits

30 days holiday including bank holidays

Generous discretionary commission scheme

Contributory pension scheme - 5% employer contribution

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews

Qualifications

• Experience in supervising a team and driving KPIs.
• Strong customer service skills and ability to lead effectively.

Responsibilities

• Lead by example in customer engagement and team motivation.
• Support management in developing the team and achieving sales targets.

Skills

Team Supervision

Artistry Experience

Communication Skills

Sales Target Achievement

Customer Service Skills

Coaching and Development

Alignment with Trust8 Principles

Education

Qualification in Artistry

Job description

NARS Supervisor

Job Location: Selfridges, London
Contract type: Permanent Contract, 37.5 hours per week over 5 days
Hourly rate: £16.41

MISSION

NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members.

We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand - you join an incredible group network of brands, where developing our people is at the heart of our business.

MAIN RESPONSIBILITIES

Leading by example in delivering our customer engagement approach, you will be able to create strong connections with your customers through the brand history and high performance formulas, thus securing brand loyalty to not only NARS but you as an Artist. Your coaching skills will be a real asset as you support management in developing the team, whilst your drive will ensure that the team are delivering on sales targets.

We'll make sure you have the tools and training you need to deliver and inspire in coaching, artistry and customer service so that you can support the leadership of the team and take accountability when the manager is not there. In return, we'll expect you to deliver on your goals whilst supporting and driving the team. As a NARS Artist and Supervisor, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

PROFILE

1. Experience in supervising a team
2. Strong experience in artistry, ideally with a qualification
3. Ability to communicate effectively with a team and lead
4. Ability to drive KPIs and sales targets
5. Excellent customer service skills
6. Experience in coaching and developing others
7. Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The benefits you'll love...

30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme - 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Employee referral bonuses
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14479