Senior Service Transition Manager

Crown Commercial Service; United Kingdom; Hybrid; GBP 57,000 - 67,000; Full time

Job summary

Join a leading public sector organization to lead complex service transitions and manage a high-performing team. You'll shape the strategic direction of service management, ensuring excellence in service delivery while implementing modern practices aligned with ITIL 4 principles.

Benefits

Generous pension scheme

Discretionary performance related bonus

Flexi time scheme

Minimum 25 days annual leave

Qualifications

• Extensive experience leading complex service transitions in government/enterprise environments.
• Deep understanding of ITIL 4 practices and service management frameworks.

Responsibilities

• Lead and develop a high-performing service transition management team.
• Set the strategic direction for service transition management across CCS.
• Drive the adoption of cloud-first approaches and modern service transition management practices.

Skills

Service transition management

Risk management

Stakeholder management

Education

ITIL 4 practices

Job description

Birmingham, Liverpool, Newport (Gwent), Norwich

Job Summary

Are you passionate about transforming digital services in the public sector? Do you want to lead the strategic direction of service management for an organisation handling over £30bn in public procurement? Join us in shaping the future of government digital services and drive excellence in service delivery.

Job Summary

To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction.

Directorate Overview

The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary

You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust service delivery while implementing modern service management practices aligned with ITIL 4 principles and government service standards.

Job Description

Key responsibilities:

• Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
• Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
• Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
• Drive the development and maturation of service transition management processes.
• Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
• Champion user-centred design principles and ensure services deliver value to our stakeholders
• Manage relationships with key suppliers and delivery partners, ensuring effective service integration
• Drive the adoption of cloud-first approaches and modern service transition management practices
• Lead the development and monitoring of service level agreements and performance metrics
• Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
• Develop and maintain the service transition framework, methodology, and governance structures
• Drive the maturity of service management processes aligned with ITIL 4 practices
• Lead the service discovery and assessment process, including T-shirt sizing evaluations
• Oversee transition managers and coordinate with other workstreams and Domains
• Ensure successful knowledge transfer and documentation
• Manage transition risks and dependencies
  
  

Key Responsibilities

• Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
• Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
• Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
• Drive the development and maturation of service transition management processes.
• Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
• Champion user-centred design principles and ensure services deliver value to our stakeholders
• Manage relationships with key suppliers and delivery partners, ensuring effective service integration
• Drive the adoption of cloud-first approaches and modern service transition management practices
• Lead the development and monitoring of service level agreements and performance metrics
• Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
• Develop and maintain the service transition framework, methodology, and governance structures
• Drive the maturity of service management processes aligned with ITIL 4 practices
• Lead the service discovery and assessment process, including T-shirt sizing evaluations
• Oversee transition managers and coordinate with other workstreams and Domains
• Ensure successful knowledge transfer and documentation
• Manage transition risks and dependencies
  
  

Person specification

Essential Criteria (to Be Assessed At Application Stage)

• Extensive experience leading complex service transitions in government/enterprise environments
• Deep understanding of ITIL 4 practices and service management frameworks
• Track record of stakeholder management at senior levels
• Experience developing and implementing service transition methodologies
• Knowledge of government digital service standards
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Delivering at Pace
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• Service transition management
• Risk management
• Experience with service management tools and technologies
  
  

Alongside your salary of £57,954, Crown Commercial Service contributes £16,789 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

What we will offer you, here are some of the benefits you can expect:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
  
  

Explore Fully How We Will Reward Your Work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [e-mail]

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 02/06/2025 and interviews will be held via video with interview times and dates to be confirmed.

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [e-mail].

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Recruitment team
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [e-mail] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [e-mail]

https://www.crowncommercial.gov.uk/careers-with-ccs