Relationship Management Apprentice

NatWest Group; Inverness; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an exciting apprenticeship opportunity within their Commercial & Institutional team. This role offers comprehensive training and support, allowing you to develop essential skills in customer relationship management and problem-solving. You'll engage directly with customers, ensuring their needs are met while gaining valuable experience in a dynamic environment. With a competitive salary and a range of benefits, this apprenticeship is a fantastic starting point for your career. Join a diverse team that values your unique perspective and fosters growth.

Benefits

Healthcare benefits

Generous holiday entitlement

Retirement fund contributions

Flexible working options

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Liaising with customers to build sustainable relationships.
• Supporting the management of customer contact strategies.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Problem Solving

Analytical Skills

Organizational Skills

Education

No formal qualifications required

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team.

• We'll provide all the technical training you'll need to be successful in your role
• You'll complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we're passionate about supporting them too. We'll support you in completing your programme and you'll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us

What you ll do

As a Relationship Management Apprentice within our Commercial & Institutional - Commercial Mid Market Team you will :

• Liaising with customers and our prospective customers by being focussed on building sustainable, long term relationships - always focussing on the customer experience and delivering positive customer outcomes
• Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time
• Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers
• Providing Relationship Managers with well researched briefs and information for their customer meetings
• Contributing to the management of risk to ensure we always work within the Bank's requirements.
• Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process

What you'll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

• How to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs
• How to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate
• How to promote new digital services to encourage customers to use these channels

The skills you ll need

We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You'll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

How we ll reward you

You'll join on a competitive salary of £25,020.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.