Front of House Manager

Hilton Worldwide, Inc.; Manchester; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead the Front Office Team in delivering exceptional guest experiences. In this dynamic role, you will oversee operations, manage guest interactions, and ensure a high standard of service. With a commitment to inclusiveness and personal development, this opportunity offers a supportive environment where you can grow your career. Enjoy a range of perks including complimentary meals, wellness facilities access, and a robust team culture. If you are passionate about hospitality and eager to make a difference, this is the role for you.

Benefits

Uniforms provided and laundered

Free and healthy meals when on duty

Complimentary access to wellness facilities

Team events and initiatives

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

Peoples pension with employers contribution

High street discounts

28 days holiday including bank holidays

Qualifications

• 3+ years of Front Office supervisory experience in hospitality.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee Front Office operations to maintain high standards.
• Maximize room occupancy and promote hotel services.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Customer Service

Sales Capabilities

IT Proficiency

Ability to Work Under Pressure

Flexibility

Education

Degree in Hotel Management

Diploma in Hotel Management

Tools

Property Management Systems

Job description

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Job Description - Front of House Manager (HOT0BHVJ)

Work Locations:

Hilton Manchester Deansgate 303 Deansgate Manchester M3 4LQ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Yearly Salary of £40,000- £45,000

A WORLD OF REWARDS

• Uniforms provided and laundered
• Free and healthy meals when on duty
• Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Peoples pension with employers contribution
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation

A Front of House Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front of House Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front of House Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Front of House Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office