Customer Service Executive

TN United Kingdom; Borough of Rossendale; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Executive to support their internal Sales Team. The role involves processing customer orders, providing excellent customer service, and liaising with various teams to resolve inquiries and complaints. Competitive salary and benefits are offered, including flexible working arrangements and career development opportunities.

Benefits

32 days of annual leave

Free on-site parking

Flexible working hours

Life insurance of £30,000

Employee assistance program

Cycle-to-work scheme

Career progression opportunities

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Strong IT skills, especially with databases and spreadsheets.

Responsibilities

• Support the internal sales team by processing customer orders.
• Handle customer inquiries and complaints.
• Update the system with customer information.

Skills

Communication

Multitasking

Attention to Detail

Technical Skills

Job description

The following is a revised version of the job description with improved formatting, clarity, and removal of irrelevant or redundant content:

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Leading manufacturing company is seeking to recruit a Customer Service Executive on a permanent full-time basis to support their internal Sales Team. The company prides itself on innovative product design, manufacturing excellence, and high-quality customer service.

Working Pattern

Hours are from 08:30 am to 5:00 pm, Monday to Friday, with a one-hour lunch break. Flexibility is available, including hybrid working arrangements when required and agreed.

Your New Role

As a Customer Service Executive, you will support the internal sales and office teams by receiving and processing customer orders.

• Supporting the commercial team by providing excellent customer service
• Providing customers with requested documentation
• Updating the system with customer information
• Responding to customer inquiries
• Raising customer orders and sending acknowledgments
• Handling customer trials and samples
• Addressing customer complaints and consulting with the commercial team
• Monitoring open complaints and ensuring timely resolution
• Attending weekly NCR meetings
• Scheduling regular customer service review meetings
• Resolving customer finance queries by liaising with the Finance team and attending credit control meetings
• Participating in training to develop skills and knowledge

Requirements

Successful candidates will have excellent verbal and written communication skills, a friendly tone, and a strong team ethic. Ability to multitask, prioritize, manage time effectively, and possess good technical and IT skills, especially with databases and spreadsheets, are essential. Attention to detail is also important.

Benefits

You will receive a competitive annual salary between £25,000 and £27,000, depending on experience, along with:

• 32 days of annual leave, increasing each year, with the option to buy 10 additional days
• Free on-site parking
• Flexible working hours
• Life insurance of £30,000 after the qualifying period
• Employee assistance program
• Cycle-to-work scheme
• Career progression and development opportunities

Note: If you are not a passport holder of the country where the vacancy is located, you may need a work permit. Please check our blog for more information. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 23/05/2025 by TN United Kingdom