Guest Experience Executive

Hilton Worldwide, Inc.; London; On-site; GBP 1,000; Full time

Job summary

Join a forward-thinking hotel in the heart of Mayfair as a Guest Experience Executive. In this dynamic role, you will ensure every VIP guest receives unparalleled service, creating memorable stays through exceptional customer care. You will be the key liaison for our distinguished guests, working closely with various hotel departments to exceed their expectations. This prestigious establishment, recognized as one of the best workplaces, offers a vibrant environment where your contributions are valued, and your career can flourish. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

28 days paid holiday

Exclusive online discounts

Access to leadership programs

Industry-leading discounts on hotel stays

Wellbeing programmes

Reward programmes and recognition

50% off in Hilton restaurants

Uniforms provided and laundered

Free meals on shift

Qualifications

• Passion for exceptional customer service and creating memorable experiences.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver a VIP experience to guests in the Executive Lounge.
• Act as a main point of contact for VIP guests, liaising with departments.

Skills

Customer Service

Communication

Problem Solving

Complaint Handling

Job description

Job Description - Guest Experience Executive (HOT0BER9)

Job Number:

HOT0BER9

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar.

Hourly rate of £14.25

Benefits

• 28 days paid holiday increasing with service
• Exclusive perks through our online discount portal
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Wellbeing programmes to help you Thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Recognised as a ‘Great Place to Work’
• Free meals on shift

You will join the Front Office team, in the Executive Lounge areas of the hotel.

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, liaising with all departments throughout the hotel to exceed their expectations.

Are you an ambitious hotelier? Do you have a passion for exceptional customer service, excellent communication, complaint handling, and problem-solving skills? Then this is the job for you!

Eligibility

• In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
• Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office