Inside Sales Associate U.K.

S&P Global; London; On-site; GBP 30,000 - 60,000; Full time

Job description

About the Role:

Grade Level (for internal use): 08

Team Overview:

The European Client Coverage team is responsible for the sales/licensing of intellectual property of S&P Dow Jones Indices. Additional responsibilities include establishing and building strong relationships with clients, prospecting for new index customers and managing/expanding the commercial footprint of S&P Dow Jones Indices within their prescribed territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers and redistributors, insurance companies, proprietary trading firms, exchanges and other key market participants who rely upon our world-renowned indices, research, and commentary.

Our European Inside Sales team have the unique responsibility to spearhead and communicate any updates to sales policy/workflows and manage the Sales Pipelines for the entire European Client Coverage team and help in facilitating sales deals by working on sales leads, client enquiries, Salesforce processing and strategic projects. The team works in full partnership with regional sales representatives, sales specialists, key account managers and channel managers to help shape our client experience.

Role:

In this role, you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams.

Key Responsibilities:

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to):
• New licensing and entitlements
• Client billing & reporting
• Client renewals/usage statistics
• Client prospectus language
• Existing client maintenance & day-to-day user care
• Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal
• Work on both sales and strategic based projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives

Requirements:

• Fluency in English
• Additional European language skills preferred (strong preference: Italian)
• Excellent communication skills and a Bachelor's degree in a related field
• 1+ Years in Industry: Financial Services preferred
• 1+ Years in a Specialty/Discipline: Client Services, Sales Support, or similar role
• Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue-generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools advantageous

About S&P Global Dow Jones Indices:

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average.

What's In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:
Integrity, Discovery, Partnership

Benefits: We take care of you, so you can take care of business. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to any status protected by law.