2nd Line Engineer - Education

Planet Recruitment; London; On-site; GBP 29,000 - 32,000; Full time

Job summary

An established industry player is looking for a dedicated 2nd Line Engineer to join their managed service team. This role involves providing ICT support to educational facilities, ensuring high-quality learning environments. You will utilize your technical skills to maintain and repair equipment, support staff and students, and communicate effectively with diverse audiences. The position offers a supportive environment with opportunities for professional development, including potential training vouchers. If you're passionate about technology and education, this is a fantastic opportunity to make a difference.

Benefits

25 days holiday + 5 days for Christmas

Company Pension Scheme

Sage Employee Benefits

Free school lunches

Discounted gym membership

Potential for Microsoft Training Vouchers

Qualifications

• Experience in providing ICT support in educational settings.
• Ability to communicate technical information effectively.

Responsibilities

• Provide ICT support for high-quality learning environments.
• Maintain and repair specialist equipment ensuring safety standards.

Skills

Hardware setup and troubleshooting

Configure desktop environments

Basic network setup and maintenance

Manage user accounts

Job description

2nd Line Engineer (Education)

Barnet

Salary: 29k - 32k

Benefits

• 25 days holiday plus 5 days for Christmas, plus bank holidays
• Working hours: 08:45 - 17:15
• Company Pension Scheme (3% contribution)
• Sage Benefits (discounts and other perks)
• 2 years death-in-service benefit
• Free school lunches
• Discounted gym membership
• Potential to apply for Microsoft Training Vouchers after 1 year

Our client is seeking an IT Engineer to work on-site as part of our managed service team, supporting educational facilities with ICT infrastructure and services.

Key Responsibilities

• Provide on-site ICT support to ensure high-quality learning environments, under the guidance of the Network Manager.
• Support staff and pupils' ICT needs using specialist skills and training.
• Maintain and repair specialist equipment, ensuring safety and quality standards are met.
• Demonstrate safe and effective use of equipment, providing guidance as needed.
• Communicate technical information effectively to non-technical audiences.
• Follow work programs and policies related to child protection, health, safety, and data security.

Technical Skills

• Set up and check hardware and software, including networked PCs.
• Install applications, perform basic network checks, and manage user accounts.
• Follow procedures for hardware acceptance, updates, backups, and virus protection.

Additional Tasks

• Monitor legal and safety responsibilities, develop H&S procedures, and ensure compliance.
• Assist with equipment transportation and maintain accurate support logs.
• Participate in disaster recovery and maintenance plans.

We value candidates with the relevant skills and experience. Only suitable applicants will be contacted within 7 days of application. Planet Recruitment is an Equal Opportunities Employer.