Patient Services Coordinator (EMIS / SystmOne)

LineIn Ltd; United Kingdom; Remote; GBP 23,000; Full time

Job summary

Join a remote-first team dedicated to transforming UK healthcare. As a Patient Services Co-ordinator, you will be the reassuring voice patients need, handling inbound calls and ensuring they receive the right care swiftly. This role offers comprehensive training, ongoing support, and the chance to truly impact patient care. Enjoy the flexibility of remote work while being part of a vibrant team that values your contributions. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Comprehensive training programme

Work from home tax relief

Allowance towards IT equipment

20 days annual leave + bank holidays

Performance related bonus

Qualifications

• 1+ year experience in a fast-paced call-handling role.
• Strong IT skills and ability to troubleshoot effectively.

Responsibilities

• Handle high volume of inbound patient calls professionally.
• Guide patients to online self-service tools when appropriate.

Skills

EMIS

SystmOne

Customer Service

Multitasking

Emotional Intelligence

IT Troubleshooting

Google Workspace

Job description

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Please note that the closing date for applications is Friday 23rd May; however, we reserve the right to close the application process earlier should we receive a sufficient number of suitable applications.

Join the remote-first team making a real impact in UK healthcare — one call at a time.

Be the Calm, Reassuring Voice Patients Need

If you have experience working in a fast-paced contact centre or busy reception and are looking for a meaningful role where you genuinely help people, we'd love to hear from you. Your support skills will include good customer service and administration skills, but this is not an admin role — it's a busy, hands-on, remote contact centre environment designed to fully support demanding GP Services.

At LineIn, we're growing fast, providing essential call handling support to GP practices across the UK. We're on a mission to improve patient care — and that starts with people like you.

We're committed to quality, reliability, and trustworthiness in everything we do. These values are at the heart of our service — and we're looking for team members who reflect them in how they work, communicate, and care.

What's in It for You?

• Work with only two GP practices at a time — build confidence, consistency, and focused support so that you can switch seamlessly between practices
• Comprehensive training programme — learn how to handle urgent situations calmly and professionally
• Remote work — enjoy the flexibility of working from home with no commute time or costs and maximum focus
• A supportive, vibrant remote team — you may work remotely, but you're never alone. You'll have a dedicated team behind you to support and guide your journey
• Ongoing development — grow your skills and career with continuous learning and coaching

Your Role

As a Patient Services Co-ordinator, you'll be the first point of contact for patients calling their GP. Your role is primarily dealing with fast-paced inbound calls — listening, collecting key patient information and medical history, and ensuring everything is documented accurately and actioned accordingly.

You will deal effectively with a high volume of calls. You won't give medical advice, but you'll play a vital role in ensuring patients are directed to the right care, quickly and safely.

Some patients may be anxious or distressed — that's where your calm, empathetic, and trustworthy nature will make all the difference.

Key Responsibilities

• Handle a high volume of inbound patient calls professionally and efficiently, meeting KPIs as required
• Recognise urgent cases and escalate appropriately
• Guide patients to online self-service tools when appropriate
• Maintain strict patient confidentiality and adhere to Data Protection regulations
• Work effectively within a structured rota aligned with GP surgery hours
• Stay engaged in ongoing training and team collaboration

Training Provided

• Spot medical red flags and escalate when necessary
• Use basic AI-supported tools
• Stay professional under pressure — especially with sensitive or urgent cases
• Promote online self-help tools
• Maintain strict patient confidentiality at all times
• Use GP in-house systems to book appointments, signpost, and support patients

Shifts and Working Hours

We operate within GP surgery hours, so your shifts will be planned accordingly. You will need to be available to work a mix of morning and afternoon shifts, predominantly between 8:00 am and 6:30 pm, Monday to Friday. You will always have advance notice of your schedule, ensuring a balanced approach to work and life.

What Makes This Job Different?

• The variety of working with multiple practices — support to build your confidence and clarity in the role
• You'll be truly valued — with ongoing support, development, and a role that makes a real impact
• Training is fully provided — you don't need to have all the answers on day one
• A management team that cares — you will have constant support and feedback to support your growth and wellbeing

If you're ready to use your skills in a role that truly matters — while upholding our values of quality, reliability, and trustworthiness, apply today and become part of a team that supports both patients and GP practices across the UK.

Requirements

What We're Looking For

• 1+ year experience with EMIS or SystmOne (gained within the last year)
• 1+ year experience in a fast-paced call-handling, customer-facing or healthcare-facing role (admin/reception/patient contact)
• A self-starter who thrives in a remote setting and can manage a high volume of calls
• Strong IT skills with the ability to troubleshoot and navigate around a computer
• Confident with Google Workspace or similar (Docs, Sheets, Gmail, etc.)
• Strong multitasking skills, including a typing speed of at least 40 wpm
• High emotional intelligence, empathy, and resilience
• Ability to follow processes, policies, and escalation pathways
• Kindness, patience, and empathy towards the patients you're supporting
• Your own equipment: Windows 10 or higher PC/laptop (not a MacBook or Chromebook)

We value people who take pride in their work, follow through on commitments, and build trust through every patient interaction.

As part of our data protection and IT security policy, all LineIn employees' devices are protected using Acronis Cyber Protect. This software protects against malware and ransomware, and allows for rapid recovery in case of system failure. Employees will be required to keep Acronis installed and running on their device during their employment.

Benefits

Pay & Benefits:

• £12.55 per hour, £22,841 per year (based on 35 hours per week)
• Performance related bonus
• 20 days per year + bank holidays
• Work from home tax relief
• Allowance towards IT equipment
• Full Training Provided

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting