Customer Loyalty Advisor

TieTalent; Abingdon; On-site; GBP 25,000 - 40,000; Full time

Job summary

A growing Fibre Broadband company is seeking a sales-focused individual for a role centered on customer retention and service upgrades. The position offers a base salary of £25,000 with an OTE of £38,000, alongside comprehensive training and a supportive work environment. Employees benefit from a collaborative culture, generous pension contributions, and various health and wellbeing initiatives.

Benefits

Generous employer pension with up to 8% matched contributions

Income protection & life assurance

25 days holiday plus bank holidays

Health cash plan and 24/7 remote GP access

Unlimited online training and development resources

Flexible working environment

Qualifications

• Experience in sales roles preferred.
• Skills in negotiation and customer interaction are essential.
• Familiarity with database management is a plus.

Responsibilities

• Retain customers by assisting with contract renewals and upgrades.
• Collaborate with sales, marketing, and customer operations teams.
• Handle inbound and outbound calls to support customer satisfaction.

Skills

Sales

Negotiation

Database Management

Job description

About

Realistic OTE of £38k (average earnings across the team).

Are you currently in a sales-based role and enjoy customer interaction but dislike cold calling?

Or perhaps your role involves negotiation and persuasion skills, but you feel you are not rewarded financially or with commissions?

If you love helping customers, have patience to listen and solve problems to ensure customer satisfaction, then this role in bringing brilliant broadband and digital happiness to our customers could be perfect for you.

Role Details

This is a sales-focused role aimed at retaining customers (e.g., when their contracts expire) and increasing revenue through upgrades, re-contracting, and cross-selling.

You will learn about our broadband products and services, then assist customers in recontracting and upgrading their services and equipment. Collaboration with sales, marketing, and customer operations teams will be key to improving customer retention. Training will be provided on using our database to track customer orders and satisfaction. The role involves a mix of inbound and outbound calls.

Note: This is an office-based role. To contact some customers outside regular hours, there is one late shift from 11 am to 7:30 pm per week and one Saturday in four, with time off in lieu the following week.

Compensation & Benefits

Salary is £25,000 with a realistic OTE of £38,000. Commission is uncapped, and many team members exceed this.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing infrastructure to reach some of the most challenging areas of the UK, empowering communities with city-level broadband.

Staff Rewards, Benefits, and Opportunities

• Collaborative, engaging culture that encourages growth and skills development
• Fair environment where hard work is rewarded and progression is possible
• Generous employer pension with up to 8% matched contributions
• Income protection & life assurance
• 25 days holiday plus bank holidays, holiday purchase scheme, and Yay Days!
• Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling & legal advice
• Unlimited online training and development resources
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives and company-funded social events

Our Values

Guided by our mission, vision, and values: Find a way, Be committed, Do the right thing, Keep it simple.

Nice-to-Have Skills

• Sales
• Negotiation
• Database Management
• Location: Abingdon, England

Work Experience

• Other Sales roles

Languages

• English