Front of House Coordinator - The Wellness Clinic (Part-Time)

Harrods; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

An exciting opportunity awaits at a leading luxury department store for a Wellness Clinic Coordinator. This role involves managing front desk operations, ensuring a welcoming experience for visitors, and providing exceptional customer service. You will be the first point of contact for an exclusive clientele, blending technology with wellness treatments. Join a friendly and supportive environment where your unique personality and skills will shine, and help create remarkable experiences for customers. If you are passionate about health and wellness and thrive in a luxury setting, this is the perfect role for you.

Qualifications

• Experience in luxury market and high-end clientele is essential.
• Ability to manage bookings and inquiries via phone and email.

Responsibilities

• Deliver exceptional customer service and manage front desk operations.
• Maintain discretion and confidentiality while handling customer inquiries.

Skills

Appointment Management

Customer Service

Multitasking

Medical Terminology

Communication Skills

Education

High School Diploma

College Degree

Job description

The Wellness Clinic within Harrods is seeking a dedicated Wellness Clinic Coordinator to manage front desk operations at The Wellness Clinic within Harrods. This luxury space unites the world’s leading remedial, aesthetic, and wellbeing specialists, attracting Harrods' exclusive clientele.

Whether you’re a recent school, college, or university leaver, or looking to restart your career in an exciting new field, Harrods offers exciting career opportunities.

This role is a part-time position, working 22.5 hours (3 days) per week.

About The Role

As the Wellness Clinic Coordinator, you will deliver exceptional results through outstanding service and customer experience. Your responsibilities include both customer-facing reception duties and call centre administration, managing bookings and inquiries via telephone and email.

• Maintain the highest standards of discretion and confidentiality at the front desk.
• Act as the first point of contact, providing a warm and welcoming experience for all visitors.
• Learn, understand, and effectively communicate our extensive treatment and product offerings, blending technology with ancient healing techniques.
• Issue and manage medical forms, ensuring they are completed and returned in advance of appointments.

About You

You are proficient in appointment management and can multitask IT systems with accuracy. Experience in the luxury market and exposure to high-end clientele are essential, along with:

• Knowledge of medical, health, and aesthetic treatments offered.
• Discretion, empathy, and impeccable customer service skills.
• Excellent written and spoken English.
• Understanding of medical terminology (beneficial).
• Ability to multitask and switch seamlessly between reception, administration, and inquiries via phone and email.
• Ability to develop strong professional relationships with practitioners and doctors.

About Us

Harrods is a leading luxury department store, becoming a destination for top designers and sought-after brands worldwide. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our diverse business areas.

Uniquely You

We believe the personality and authenticity of our people set us apart. We celebrate diversity and invite applications from all backgrounds, cultures, and experiences. What makes you unique makes us exceptional.

To learn more about our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram.