Head of Community - Marketplace

Salt; United Kingdom; On-site; GBP 80,000 - 120,000; Full time

Job summary

A forward-thinking company is seeking an experienced Head of Community to lead a newly created role within the vibrant online marketplace sector. This position is pivotal in shaping community engagement and brand awareness. The ideal candidate will have a strong background in community management, social media, and PR, with a proven ability to drive engagement. You will be responsible for developing community strategies, managing platforms, and collaborating cross-functionally to integrate community insights into business strategies. Join a dynamic team and make a significant impact in this exciting role!

Qualifications

• Significant experience in community management with proven success.
• Expertise in social media and content strategy focused on engagement.

Responsibilities

• Own and deliver the community strategy aligning with brand goals.
• Manage and grow community platforms with tailored engagement plans.

Skills

Community Management

Social Media Strategy

Content Strategy

Public Relations

Analytical Skills

Project Management

Team Leadership

Job description

Head of Community - Marketplace

London

GBP80K - GBP120K

Overview:

Salt are seeing an experienced Head of Community for a newly created role with one of our established clients within the burgeoning online marketplace industry.

This role sits within the Brand & Communications function and plays a critical part in shaping how our client connect with and grow their members and community.

Ideally you'll have experience across community, social, PR, and content with proven ability to drive engagement and brand awareness.

Key Responsibilities:

• Own and deliver the end-to-end community strategy, aligning with brand and business goals.
• Manage and grow community platforms (online and offline), developing tailored engagement plans.
• Build frameworks to measure impact, linking community engagement to revenue, retention, and brand awareness.
• Leverage member insights to inform content, campaigns, and product development.
• Activate grassroots initiatives and ambassador programs to boost reach and advocacy.
• Collaborate cross-functionally to integrate community voice into marketing and company strategy.
• Monitor sentiment, feedback, and metrics to optimise engagement and inform decision-making.
• Champion community management internally and manage a small team.

Experience & Skills:

• Significant experience in community management with a track record of growing and sustaining active communities.
• Expertise in social media, content strategy, and PR, with a focus on advocacy and engagement.
• Strong analytical and reporting skills; comfortable using data to guide strategy.
• Experience working cross-functionally across marketing, product, and support teams.
• Management experience with the ability to lead and grow a team.
• Excellent communication and project management skills.

Apply to find out more

*Rates depend on experience and client requirements