Enquiries Coordinator (Volunteer role - not paid)

Age Well East; Milford on Sea; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as an Enquiries Coordinator Volunteer, where you'll be the compassionate first point of contact for older individuals seeking support. This role offers flexible hours, allowing you to make a meaningful difference in the lives of those in your community. You'll engage with clients via phone and email, providing vital information and connecting them with trusted services. With full training and ongoing support, this opportunity not only enhances your skills in client support but also empowers you to contribute positively to the lives of others. If you are kind, patient, and eager to learn, this role is perfect for you.

Benefits

Full training

Ongoing support

Opportunity to make a difference

Enhanced DBS disclosure

Qualifications

• Ability to actively listen and provide information to clients.
• Understanding of challenges faced by older individuals.

Responsibilities

• Serve as the first point of contact for enquiries.
• Maintain accurate records and create case files.

Skills

Kindness

Patience

Compassion

Clear communication

Understanding of older people's challenges

Computer skills

Confidentiality and data protection

Tools

Salesforce CRM

Job description

Job Introduction

Title: Enquiries Coordinator Volunteer Role (unpaid)

Location: Age Well East, Clacton-On-Sea, Essex, CO15 1NZ or Hybrid / Remote

Hours: Flexible hours available, ideally 4 to 8 hours per week during Monday to Friday, 9am-5pm.

About The Role

As an Enquiries Coordinator, you'll be the first point of contact for Age Well East, providing a warm, compassionate welcome to older people, carers, and professionals seeking support. You'll actively listen to enquiries made via phone or email, offering information, signposting to trusted external services, or referring clients to our internal services such as advice and welfare, dementia support, befriending, and carer support.

You'll also maintain accurate records using our Salesforce CRM system - logging enquiries and creating case files. You'll be supported to stay informed about local services, including our list of trusted tradespeople (e.g., gardeners, cleaners, handymen), and help connect people with safe and appropriate support.

What We're Looking For

• Kindness, patience, and compassion
• Clear and articulate communication skills
• An understanding (or willingness to learn) of the challenges older people face
• Confidence in using a computer and database (training provided)
• Ability to follow confidentiality and data protection law
• A background in social care, advice, or advocacy is helpful but not essential

What You'll Gain

• Full training and ongoing support
• Experience in client support and referral coordination
• The opportunity to make a meaningful difference in someone's life
• An enhanced DBS disclosure is a requirement for this role. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our staff and clients.

Age Well East is committed to being an equal opportunities organisation and welcomes applications from volunteers of all ages, backgrounds, and communities.

Join us in empowering people to age well.