Print Production Field Service Engineer - (PPD)

Concept Resourcing; England; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking a skilled Production Print Field Engineer to deliver exceptional service in the dynamic Industrial Print sector. This role requires a proactive problem-solver with technical expertise to ensure customer satisfaction and operational efficiency. You'll be responsible for diagnosing faults, providing training, and maintaining high standards of safety and service. Enjoy a competitive package that includes a generous bonus, holiday, and opportunities for professional development. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Benefits

10% Bonus

26 Days Holiday

Training Opportunities

Pension Plan

Company Car

Qualifications

• Technical expertise in production print and photocopier systems.
• Proactive and detail-oriented with strong problem-solving skills.

Responsibilities

• Deliver exceptional service and support to customers.
• Diagnose and resolve technical faults efficiently.

Skills

Technical Expertise

Problem-Solving

Customer Service

Communication

Safety Compliance

Tools

Laptops

Job description

Role: PPD - Production Print Field Engineer

Location: Southern coverage

Package: up to 38,000 + 10% bonus + 26 days holiday + training + pension + car

Concept are seeking a skilled Production Print Technical Specialist or a Photocopier engineer interested in upskilling to PP. Your aim will be to deliver exceptional service and support to our customers while maintaining field efficiencies and driving profitability. This role involves working in a dynamic environment within the Industrial Print sector, requiring technical expertise, proactive problem-solving, and a commitment to excellence.

Key Responsibilities:

1. Customer Service: Respond to call-outs professionally, diagnose and resolve technical faults, and implement necessary modifications. This may involve outside standard hours, travel, and overnight stays.
2. Communication: Act as a key communication channel between customers, the Service Team, and other business areas to ensure seamless service.
3. Technical Support: Provide high-quality service by resolving issues promptly, minimizing machine downtime.
4. Training: Deliver technical advice and training to help customers maximize their device capabilities.
5. Safety & Maintenance: Perform repairs and maintenance safely, following manufacturer guidelines and health & safety legislation.
6. Reporting: Complete all reporting and paperwork accurately and on time.
7. Technology Utilization: Use technology tools effectively, such as laptops, to access documentation and improve service delivery.
8. Parts Management: Communicate clearly about on-site parts and consumables, advising customers to ensure readiness and minimize disruptions.

The Candidate:

• Have technical expertise and a solutions-driven approach to complex challenges in the print environment.
• Strong English skills for effective communication.
• Proactive, detail-oriented, and flexible to work outside standard hours when needed.
• Uphold high standards of organization, safety, and customer service.

The Application:

To apply, follow the link on this page or send your CV to [contact details]. For more information, contact Nikki at [phone number].