Business Software Applications: System Administrator

ABM UK; London; Hybrid; GBP 40,000 - 70,000; Full time

Job description

JOB TITLE: Business Software Applications: System Administrator

REPORTING TO: CAFM Manager

LOCATION: Hybrid (minimum 3 days office based in North Greenwich, London with requirement to travel to Heathrow office as required)

CONTRACT: Permanent, 40 hours per week

SALARY: TBC

ROLE OVERVIEW AND PURPOSE

The System Administrator will oversee and support critical applications essential to ABM operations across UK and Ireland. These applications include, but are not limited to, work order management, auditing and electronic documentation, P2P, time and attendance management, and client reporting systems.

This role serves as a bridge between technical teams and business stakeholders, ensuring applications remain effective, efficient, and aligned with strategic goals. As a Subject Matter Expert (SME), the System Administrator will evaluate current systems, recommend alternative solutions where needed, and actively participate in application migrations and upgrades. The ideal candidate will play a pivotal role in driving innovation, enhancing processes, and delivering value to the organization.

KEY RESPONSIBILITIES

1. Provide training and ongoing support for UK IT applications to ensure user proficiency and satisfaction.
2. Diagnose, troubleshoot, and resolve user-related issues efficiently.
3. Collaborate with business stakeholders to identify and implement process improvements within the applications.
4. Develop functional specifications to address business needs and identify areas requiring alternative solutions.
5. Analyse and report on application usage and performance to senior leadership.
6. Lead the change management efforts for application migrations, aligning with the systems strategy roadmap.
7. Play a hands-on role in application migrations, ensuring smooth transitions and minimal disruptions.
8. Create comprehensive documentation, workflows, and work instructions to support application processes.

REQUIRED SKILLS AND EXPERIENCE

1. Communication: Strong verbal and written communication skills, including the ability to present technical information to non-technical audiences.
2. Organization: Highly organized with excellent attention to detail.
3. Problem-Solving: Analytical thinker with excellent decision-making skills.
4. Adaptability: Ability to multitask and thrive in a dynamic work environment.
5. Collaboration: Positive attitude with a team-first mindset and the ability to build strong stakeholder relationships.
6. Presentation Skills: Skilled in delivering system overviews and training to diverse audiences.
7. Self-Motivation: Proactive, self-starter who takes initiative.

QUALIFICATIONS

1. A relevant business or technical degree.
2. A minimum of 5+ years of hands-on experience in software applications, specifically in CAFM, workforce management solutions, or procure-to-pay systems.
3. In-depth knowledge of applications such as CAFM, WFM, and P2P, including defect resolution and performance optimization.
4. Familiarity with formal system implementation methodologies, including requirements gathering, design, testing, and deployment.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.