BFBS – Account Executive

Confederation of Service Charities; Chalfont St Peter; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant and forward-thinking organization as a Training Account Executive. This role offers a fantastic opportunity for individuals seeking their first position in account management, focusing on building strong client relationships and delivering exceptional service. You will support the management of key training accounts, ensuring projects are delivered on time and within budget. With a commitment to professional development, this innovative company fosters a collaborative environment where your contributions are valued. If you're organized, proactive, and eager to make an impact in the training sector, this role is perfect for you.

Benefits

Generous Holiday Entitlement

Flexible/Hybrid Working

Family-Friendly Policies

Employee Assistance Programme

Qualifications

• Prior experience in Account Management or Customer Service is essential.
• Familiarity with project management tools is a plus; training provided.

Responsibilities

• Support the Account Manager in managing key training client accounts.
• Assist in maintaining strong client relationships and communications.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Customer Service

Sales Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Canva

CRM Tools

Project Management Tools

Job description

Are you passionate about building strong relationships and delivering exceptional service?

At BFBS Academy, we work closely with Government and Defence clients to provide learning and development that make an impact. Last year we delivered 52 individual courses to over 900 delegates worldwide with 5-star training feedback.

Are you looking for your first role in account management?

If yes, this is a great opportunity to join our team as an Account Executive and play a key role in maintaining and growing client relationships, winning new business and ensuring the seamless delivery of our existing training projects. This is a fantastic opportunity for someone looking for their first role in Training Account Management.

About the Role

As a Training Account Executive, you will support our Account Manager and Head of Academy in managing our key training client accounts. You’ll work closely with our internal teams and external freelancers helping to deliver training projects on time, within budget and in-line with client expectations. You will assist the Account Manager in maintaining strong client relationships and be a key point of contact for day-to-day communications. You’ll also offer administrative support to our Director including (but not limited to) admin support, travel arrangements, and event support.

About You

You are an organised, proactive individual who thrives in a team-oriented environment. You’ll bring strong communication skills and attention to detail, ensuring that projects run smoothly, and client expectations are exceeded. Here’s what we’re looking for:

• Prior experience in Account Management, or Customer Service and sales roles (essential)
• Familiarity with project management and CRM tools is a plus, but not essential; training will be provided.
• Knowledge of the UK Armed Forces or UK Government sectors would be beneficial, but again, not essential.

Key Skills:

• Proficiency with Microsoft Word, Excel, PowerPoint, and Canva would be an advantage.
• Excellent communication and interpersonal skills to manage training client relationships effectively.
• Strong organisational skills with the ability to manage multiple training projects and deadlines.

This is a hybrid role, with flexibility for remote working and typically 2 days per week at our office based in Chalfont St Peter.

Why Join Us?

At BFBS Academy, we’re more than just a team—we’re a community of passionate, innovative professionals dedicated to making a difference. Whether you’re helping us deliver impactful learning and development or supporting key training client accounts, you’ll be part of a company that values your contributions and encourages growth.

We offer a dynamic and supportive work environment, along with opportunities for career progression.

Ready to Make an Impact?

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Apply today to join our growing Academy team.

If you’re unsure if you have all the requirements for this role, please still apply as we may think you’d be a great fit!

BFBS is an exciting and rewarding place to work. We are committed to looking after our people, helping them to develop their skills and build successful careers.

What we offer

We offer a competitive employee benefits package that has been designed to support your health and well-being, and care for you financially. This includes a generous holiday entitlement, flexible/hybrid working, family-friendly policies, and an employee assistance programme.

We are a modern, vibrant, and forward-thinking organisation and attract talented people to join and develop at BFBS, where we strive to create an inclusive and collaborative working environment where everyone can contribute, learn and be themselves. We have a number of networks run by our community of colleagues, including Wellbeing, Diversity, and Inclusion.

All applicants must be able to demonstrate current eligibility to work in the UK.