Program Manager

Options Community Services; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading non-profit organization is seeking a dedicated Program Manager to oversee the Supported Living Program. This role involves managing day-to-day operations, developing funding proposals, and ensuring high-quality, client-centered services. The ideal candidate will have a graduate degree and extensive experience in mental health services. Strong leadership and interpersonal skills are essential for success in this impactful position.

Qualifications

• Minimum 5 years management experience in mental health or social services.
• At least 3 years in a leadership role overseeing people.

Responsibilities

• Lead Supported Living Program operations and guide teams.
• Develop funding proposals and ensure program compliance.

Skills

Leadership

Communication

Conflict Resolution

Problem Solving

Interpersonal Skills

Education

Graduate degree in health, social sciences, or a related field

Tools

Budget Planning Software

Job description

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you a dynamic leader with a passion for making a meaningful impact in your community? We're seeking a dedicated Program Manager to lead our Supported Living Program-overseeing day-to-day operations and guiding teams to deliver high-quality, client-centered services. If you're ready to shape programs that truly change lives, we want to hear from you.

Reporting to the Executive Director, the Program Manager plays a key leadership role in setting annual goals, developing funding proposals, and ensuring program activities align with budgets, accreditation standards, and legislative requirements. This position requires in-depth knowledge of mental health services and the ability to foster strong relationships with community organizations, government agencies, and sector partners. The Program Manager also provides oversight of rent subsidy allocations for clients and leads the full scope of people management, including recruitment, training, and performance development. They ensure compliance with documentation and privacy standards, manage referral processes, and actively contribute to organizational leadership and strategy.

Qualifications

The ideal candidate holds a graduate degree in health, social sciences, or a related field, along with a minimum of five years' management experience in mental health or social services and at least three years in a leadership role overseeing people. They have a strong understanding of outreach work, a valid Class 5 BC Driver's License with access to a reliable vehicle, and a current First Aid Certificate.

This role demands exceptional interpersonal, communication, and counseling skills, as well as demonstrated strengths in leadership, conflict resolution, and managing multiple priorities. Candidates must have expert knowledge of mental health, psychosocial rehabilitation, addictions, and harm reduction, coupled with a solid understanding of group facilitation, community-based service delivery, and relevant legislation. Success in this position requires strong organizational and time management skills, a collaborative and professional approach, attention to confidentiality, and proficiency in budget planning, reporting, and the use of software tools. Flexibility, sound judgment, and a commitment to problem-solving are essential.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the "APPLY" button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto : lo Nations.

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